Assist Patrons and Visitors
Help the public finding answers. OneDesk organizes reference questions and visitor inquiries. Provide excellent service to every visitor.
Trusted by Libraries & Museum teams around the world
Reference Desk Requests
Research takes time. OneDesk tracks complex reference questions. You can assign them to the subject matter expert. This ensures accurate answers.
Visitor Feedback Management
Listen to your guests. OneDesk organizes comments and complaints. You can respond to unhappy visitors. This turns a bad experience into a good one.
Membership Support
Help members with renewals. OneDesk tracks membership questions. You can resolve billing issues quickly. This retains members.
Knowledge Base for Patrons
Empower the public. OneDesk lets you publish research guides and FAQs. Patrons can find answers online. This extends the library's reach.
Automate Question Routing
Expert answers only. OneDesk routes "Genealogy" questions to the genealogy librarian. It ensures the best help. This improves service quality.
Service Volume Reports
Justify staffing levels. OneDesk reports on the number of inquiries. You can show when you are busiest. This helps schedule desk staff.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
