Optimize Nonprofit Operations and Workflows
Operations is the engine of your organization, handling logistics, facilities, and process improvement. You need a solution to manage diverse internal projects and service requests. OneDesk centralizes all your operational work.
Trusted by Nonprofit Organization teams around the world
Stop Internal Process Requests from Getting Lost
Operations teams handle a constant stream of internal service requests, from facility issues to process updates. OneDesk turns these requests into trackable tickets. This ensures every internal client gets a response and every process improvement is logged. Improve efficiency and staff satisfaction.
Easy Submission for All Internal Requests
Provide an internal portal for staff to submit facility, logistics, or process questions. Connect the Operations email to capture requests from vendors or partners instantly. Use SLAs for critical services like office supply replenishment or emergency maintenance. Custom views let the Facilities team see one queue and the Logistics team another. All service requests are managed efficiently.
Manage Facility Maintenance and Logistics Projects
Treat facility upgrades, office moves, or new program rollouts as structured projects. Break down the work into clear, assignable tasks like 'Order Equipment' or 'Coordinate Movers.' Track progress on project timelines with Gantt charts. This ensures smooth, organized execution of all operational initiatives.
Automate Routine Operations and Service Work
Automatically route a new supply request to the Procurement specialist. Set up rules to change a status to "Complete" once a facility maintenance task is logged as finished. Send automated reminders for recurring preventative maintenance checks. Automation handles the routine, ensuring consistent service delivery.
Track Operational Costs and Vendor Quotes
Operations manages significant internal spending on vendors and supplies. Track time spent on internal process improvement projects. Create and track quotes from external service providers like cleaners or caterers. Use the invoicing features to match against vendor bills and control costs. Ensure every expense is tied to a specific project.
AI for Process Documentation and Request Triage
The AI assistant can draft clear, step-by-step documentation for new operational processes. Use AI to summarize long vendor contract reviews. It can help categorize incoming general staff questions about office procedures. This saves time on writing and documentation updates. Your operations team can focus on complex logistics.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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