Support Research Teams
Remove administrative hurdles. OneDesk organizes requests for grant support and compliance. Help scientists focus on science, not red tape.
Trusted by Research Institution teams around the world
Grant Admin Support
Forms are confusing. OneDesk tracks requests for help with grant paperwork. You can guide researchers through the process. This reduces errors in submissions.
Compliance Helpdesk
Rules change often. OneDesk provides a place to ask compliance questions. You can give accurate advice quickly. This prevents regulatory issues.
Training Request Management
Schedule training. OneDesk tracks requests for instrument training. You can manage the schedule of the core staff. This maximizes equipment usage.
Knowledge Base for Researchers
Self-service answers. OneDesk lets you publish guides on grant rules and safety. Researchers can find answers anytime. This reduces email volume.
Automate Request Routing
Send to the specialist. OneDesk routes "Bio-Safety" questions to the safety officer. It ensures expert help. This minimizes risk.
Service Level Reporting
Improve support speed. OneDesk reports on response times to researcher requests. You can ensure the admin team is efficient. This supports the research enterprise.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
