Facility and Infrastructure Management for Campus
The Engineering team manages complex campus facilities, infrastructure, and unique research equipment. You need a robust system for maintenance, projects, and stakeholder communication. OneDesk centralizes all your technical and facility work.
Trusted by Universities & College teams around the world
Lack of Organization for Campus Maintenance
University engineering deals with a constant flow of maintenance and repair requests across a large campus. OneDesk centralizes all facility and system issues into a unified help desk. Prioritize critical infrastructure repairs over routine maintenance. Reduce campus downtime and increase efficiency.
Centralized Ticketing for Campus Issues
Provide a simple portal for students and staff to report facility issues, lab equipment failures, or system problems. Turn vendor maintenance emails into trackable tickets instantly. Use SLAs for immediate response to critical issues like power outages or lab emergencies. Custom views let the HVAC team see one queue and the grounds team another.
Plan Major Campus Infrastructure Projects
Manage projects like a new building construction, HVAC system upgrade, or lab fit-out. Break the project into engineering tasks with dependencies and milestones. Assign specialized work to internal staff or external contractors. Use roadmap views to track long-term, multi-year infrastructure plans. Keep projects on budget and schedule.
Automate Facility Triage and Preventative Maintenance
Automatically assign a boiler issue ticket to the correct maintenance engineer. Set up rules to create a recurring preventative maintenance ticket every quarter for HVAC units. Send automatic notifications to the project manager when a contractor's task is overdue. Automation ensures a proactive approach to facility upkeep.
Track Project Spend and Capital Expenditure
Generate quotes for major equipment purchases or capital improvement projects. Log non-billable time for internal staff working on facility upkeep. Track time on specific grant-funded research equipment maintenance. Use this data to manage capital budgets. Match supplier invoices to specific repair projects for clear cost control.
AI Helps Analyze Facility Issues and Logs
The AI assistant can quickly categorize and summarize complex facility reports or equipment error logs. Use AI to draft clear, professional communication to faculty about planned maintenance outages. It helps the team prioritize complex issues faster. Your engineers spend less time documenting and more time fixing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
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