Manage Facility and Exhibit Infrastructure
The Engineering team maintains the physical integrity of the institution, including climate control, security, and exhibit infrastructure. You need a robust system for maintenance, projects, and vendor coordination. OneDesk centralizes all your facility and technical work.
Trusted by Libraries & Museum teams around the world
Disorganized Maintenance of Historical Facilities
Museums and libraries often occupy unique, historic buildings requiring specialized maintenance and care. OneDesk centralizes all facility and system issues into a unified help desk. Prioritize climate control issues over routine repairs. Reduce risk to collections and increase efficiency.
Centralized Ticketing for Facility and Exhibit Issues
Provide a simple portal for staff to report facility issues, HVAC problems, or exhibit failures. Turn vendor maintenance emails into trackable tickets instantly. Use SLAs for immediate response to critical issues like security breaches or temperature fluctuations. Custom views let the HVAC team see one queue and the general maintenance team another.
Plan Conservation and Infrastructure Projects
Manage projects like a new gallery construction, roof repair, or major conservation effort. Break the project into engineering tasks with milestones and dependencies. Assign specialized work to internal staff or external preservation contractors. Use roadmap views to track long-term infrastructure plans. Keep projects on time and budget.
Automate Facility Triage and Preventative Maintenance
Automatically assign a temperature control issue ticket to the specific climate engineer. Set up rules to create a recurring preventative maintenance ticket monthly for fire suppression systems. Send automatic notifications to the facilities manager when a critical task is overdue. Automation ensures a proactive and consistent approach to facility upkeep.
Track Project Spend and Capital Expenditure
Generate quotes for major equipment or gallery capital improvement projects. Log non-billable time for internal staff working on facility upkeep and repairs. Track time on specific grant-funded conservation efforts. Use this data to manage capital budgets. Match supplier invoices to specific repair projects for clear cost control.
AI Helps Analyze Facility Issues and Logs
The AI assistant can quickly categorize and summarize complex facility reports or equipment error logs. Use AI to draft clear, professional communication to curators about planned maintenance outages. It helps the team prioritize complex issues faster. Your engineers spend less time documenting and more time fixing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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