Organize Budget, Billing, and Procurement Queries for the City
Municipal Finance manages city budgets, utility billing, and vendor contracts. You need a secure way to manage a high volume of complex, sensitive inquiries. OneDesk ensures clear accountability and a clean audit trail.
Trusted by Municipal Service teams around the world
Managing High Volume of Diverse Public and Internal Finance Inquiries
Finance gets questions on everything: utility bills, city budgets, and vendor payments. OneDesk turns every inquiry into a secure, trackable ticket. Keep all communication organized and linked to the correct department or account.
Lack of Confidentiality for Employee Payroll and Vendor Contract Details
Protecting sensitive data like payroll and contract details is critical for compliance. OneDesk allows you to create private tickets visible only to assigned finance staff. This maintains strict confidentiality and protects the municipality.
Secure Ticketing for All Municipal Finance Requests
Connect your finance, billing, and procurement emails to OneDesk. Set up strict SLAs for time-sensitive tasks like payroll processing or large vendor payments. Use custom views to filter by "Utility Billing Question" or "Budget Transfer Request."
Automate Expense Report and Approval Workflows
Use automation to speed up routine financial processes. Route any "Large Purchase Order" ticket to the relevant Director for budget approval. Automatically assign utility bill questions to the Billing Specialist. Instantly notify staff when their reimbursement is processed.
Private Portal for Staff and Public Billing Inquiries
Offer a secure, internal portal for staff to submit expense reports and a public portal for billing questions. They can easily check the status of their payment or request. The knowledge base can host all current expense policies and billing FAQs. This reduces direct emails to the finance team.
AI Summarizes Complex Vendor Contracts or Audit Questions
Municipal finance deals with dense vendor contracts and complex state audit rules. The AI can summarize long emails from auditors or state agencies. It quickly pulls out the key financial questions or action items needed. This helps your team prioritize work and stay compliant.
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Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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