Simplify HR Tasks and Staff Requests
HR handles critical internal support for staff and manages key organizational projects. You need a single system to keep all personnel-related work organized. OneDesk gives your HR team complete control over all staff workflows.
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Stop Staff Requests from Hiding in Inboxes
HR gets requests for everything from benefits questions to hiring paperwork. OneDesk centralizes all these items into trackable tickets. This ensures no request is forgotten and every employee gets a timely response. Use clear status tracking to keep staff updated on their open items. This improves internal staff experience and team efficiency.
Centralize Employee Support and Onboarding
Offer a private portal for staff to submit confidential HR questions or documentation. Turn emails about benefits or policy changes into tickets automatically. Use SLAs to ensure compliance with response times for sensitive issues. Custom views allow the Benefits team to see one queue and the Recruiting team to see another. All staff support is handled professionally.
Plan Onboarding and Training Projects Easily
Manage the complex, multi-step process of new employee onboarding as a project. Break down the hiring cycle into tasks like 'Background Check' and 'Equipment Setup.' Assign tasks across multiple departments seamlessly. Track progress of policy review and training compliance. This ensures every new hire has a smooth and efficient start.
Automate Hiring and Documentation Workflows
Automatically send a welcome packet email when an 'Offer Accepted' status is set. Route benefits questions to the appropriate HR specialist based on the request type. Set up reminders for managers to complete performance reviews. Automation reduces manual follow-up. This lets the HR team focus more on strategy and employee engagement.
Track Internal Time for HR Initiatives
HR work is rarely client-billable, but tracking time is key for reporting on resource use. Log non-billable time spent on major projects like policy updates or culture initiatives. Use this data to justify team size and show the value of HR services. Track time spent on training development or recruiting efforts for budget review.
AI Helps HR Answer Routine Staff Questions
Use the AI assistant to generate quick, accurate answers to common policy or benefits questions. It can draft professional internal communication about new initiatives. AI can summarize long internal feedback documents. This lets the HR team handle high-volume, simple requests quickly. It improves internal service delivery without adding headcount.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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