Secure and Manage Systems for Scientific Discovery
Research IT supports complex data processing, high-performance computing, and staff infrastructure. You need a single system to manage the help desk, projects, and security for sensitive research data. OneDesk is your unified IT work platform.
Trusted by Research Institution teams around the world
Overwhelmed by Specialized System and Data Issues
IT supports a mix of internal staff, specialized research applications, and HPC resources. OneDesk turns every issue into a trackable ticket. Prioritize high-performance computing failures over general staff inquiries. Maximize system uptime for critical research.
Multi-Channel IT Help Desk Ticketing
Provide a portal, live chat, and connected email for staff and researchers to report IT issues. All submissions become tickets. Set up strict SLAs for critical research data system outages or security alerts. Custom views separate the HPC support queue from the general staff support queue. Support is efficient and focused.
Manage HPC Upgrades and Data Security Projects
Treat large projects like the installation of a new server cluster or a data security compliance upgrade. Break down the project into technical tasks with dependencies. Assign specialized work to system admins or security engineers. Use project roadmaps to plan major system replacements over slow periods. Ensure changes are seamless.
Automate IT Service Desk Triage and Escalation
Automatically assign a "HPC Access" issue ticket to the specific high-performance computing administrator. Escalate any ticket categorized as a "Data Breach" to the security team instantly. Send an automated notification to a staff member when their software request is fulfilled. Automation ensures immediate and correct routing of issues.
Track Effort for Research vs. Administrative IT Support
IT is a major cost, and tracking time provides clarity to the institution. Log non-billable time spent supporting research systems versus administrative systems. Track billable time on specific grant-mandated security audit projects. Use this data to justify technology budget increases and show the value of your team's support.
AI for Faster Troubleshooting and Documentation
The AI assistant can summarize long user problem descriptions or detailed system logs from HPC clusters. Use AI to draft quick, clear documentation for researchers on using new data processing tools. It can help the help desk categorize incoming issues instantly. This speeds up first-call resolution. Your IT staff spend less time on documentation.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
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