Manage Research Platform Feedback and Development
Product teams manage your core research platforms, data repositories, and internal tools. You need a system to gather researcher feedback and prioritize a roadmap for better tools. OneDesk connects researcher support to product development.
Trusted by Research Institution teams around the world
Disorganized Collection of Researcher and Staff Product Feedback
Feedback on your data repository, internal portal, or research software is scattered across tickets and emails. OneDesk centralizes all this user input into a single queue. Every suggestion, bug, or question is linked to a product backlog item. Build better research tools.
Difficulty Prioritizing Platform Features for Research Impact
You need to balance the needs of various research groups and departments. OneDesk allows you to score and prioritize tickets based on research impact or strategic value. Easily convert a critical researcher feature request into a development task. Focus your dev resources correctly.
Integrated User Feedback and Product Development Ticketing
Use OneDesk to manage incoming bugs, feature ideas, and internal requests. Connect support channels to automatically create tickets. Use custom views to filter by "Critical Platform Bug" or "Data Repository Feature Idea." Convert tickets directly into development tasks.
Automate Feedback Triage and Feature Demand Grouping
Automation helps you manage the high volume of researcher input. Automatically tag tickets mentioning "data upload" or "API integration." Route all "Grant Budget Questions" to the finance team instead of product. Group similar tickets to see the true demand for a feature.
Researcher and Staff Portal for Bug and Idea Submission
Offer a dedicated portal where users can easily submit ideas and report bugs in your platforms. They can track the status of their submitted issues. Use the Knowledge Base to host product documentation and known issue lists. This empowers users to help themselves.
AI Analyzes User Feedback for Platform Feature Trends
Understanding which platform features researchers need most is vital for productivity. OneDesk's AI analyzes all incoming feedback for common themes. It can help you see if a specific workflow is causing many usability issues. This insight helps you prioritize your development roadmap.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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