Deliver Excellent Customer Support and Drive Retention
Your Support team is the voice of the product, helping customers with bugs, questions, and feature requests. Fast, professional, and multi-channel help is crucial for churn reduction. OneDesk helps you manage high-volume customer support efficiently.
Trusted by SaaS teams around the world
Overwhelmed by High Volume of Bug Reports and Feature Questions
Customers constantly report bugs and ask for help with features. OneDesk centralizes every inquiry from email, customer portal, and chat into one queue. Agents manage tickets efficiently, reducing stress and improving the customer experience.
No Clear Way to Measure Support Impact on Customer Churn
You need to track how quickly and effectively you are helping high-value customers. Set up Service Level Agreements (SLAs) for different severity levels and customer tiers. Measure response and resolution times to prove your service value. Boost customer loyalty.
Multichannel Ticketing for SaaS Customer Support
Centralize all customer support—whether from a dedicated support email, the in-app chat, or the customer portal. Use custom views to filter by "Enterprise Critical Bug," "New Feature Question," or "Billing Inquiry." Log every interaction for a clear customer history.
Automate Triage for Critical Bug Escalations
Automation instantly directs urgent needs to the right staff member. Automatically assign any ticket mentioning "service outage" or "data error" to the highest priority queue and notify the engineering lead. Route all "Billing Questions" directly to the finance office. This ensures immediate attention to the most critical issues.
Customer Portal and Self-Service Knowledge Base
Offer a clean, branded customer portal for users to submit requests and check status. The Knowledge Base can host self-help articles on common FAQs, troubleshooting guides, and product documentation. This deflects simple questions, allowing agents to focus on complex cases.
AI Helps Agents Draft Accurate and Fast Customer Replies
Responding to high-volume inquiries requires technical accuracy and speed. AI can summarize long, complex user issues into quick points for the agent. It can help draft consistent, accurate replies for common questions about features or known bugs. This boosts agent productivity and service quality.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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