Deliver Reliable Technology Support for Development Teams
Your IT team supports the critical tools, networks, and infrastructure used by your software developers. Fast, effective help desk service is essential for coding productivity. OneDesk manages all IT requests from a single platform.
Trusted by Software Development teams around the world
Struggling to Triage High Volume of Developer Tool Issues
From a complex IDE failure to a network access problem for a critical server, your queue is full. OneDesk centralizes all issues from email, chat, and the service portal. It instantly organizes tickets by severity or department. Your team can prioritize critical development blockers.
Lack of Clear Service Metrics for Development vs. Administrative IT
You need to track service quality for engineering teams versus general administrative staff. Set up Service Level Agreements (SLAs) for critical development systems versus general office issues. Use reporting to prove you are meeting service expectations for your highest-value teams.
Centralized IT Service Ticketing and Asset Mapping
Connect your help desk email to automatically create tickets. Use custom views to filter by "Critical Development Tool Issue," "Network Access Issue," or "New Hardware Request." Track IT assets and link them directly to the user's ticket.
Automate IT Triage and System Routing
Automation ensures instant attention for high-impact problems. Automatically assign any ticket mentioning "build server down" or "VPN failure" to the DevOps team and set priority to Critical. Route all "General Office Issues" to the appropriate IT staff. This reduces manual ticket sorting.
Branded Developer Self-Service Portal
Offer a simple, branded portal for developers and staff to log their IT issues and requests. They can check the status of their ticket easily. The Knowledge Base can host "How-To" guides for development environment setup, common software, and network access. This frees up your agents.
AI Quickly Suggests Fixes for Common Developer Tool Issues
Developers often run into similar, complex software or system problems. Paste error logs or detailed user descriptions into the ticket. The AI can summarize the issue and suggest known fixes from your historical data. This significantly speeds up resolution time for technical staff.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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