Streamline Researcher and Staff HR Support
Your HR team supports a high-level population of researchers, faculty, and administrative staff. Confidentiality, compliance, and fast contract answers are paramount. OneDesk organizes all employee support securely.
Trusted by Research Institution teams around the world
Handling Confidential Inquiries from Researchers and Staff
HR matters—like benefits, contracts, and personal issues—are highly sensitive. OneDesk ensures strict confidentiality with private tickets visible only to authorized HR staff. This protects employee privacy and supports legal compliance.
Slow Response on Time-Sensitive Researcher Onboarding and Visas
Hiring international researchers and faculty has strict visa and contract deadlines. Set up Service Level Agreements (SLAs) for critical HR processes like new researcher setup or visa renewal. Ensure your team meets crucial deadlines and provides fast service.
Secure Employee HR Ticketing and Record Keeping
Centralize all HR questions from email, chat, and your employee portal. Set up custom views to filter by "Researcher Onboarding," "Benefits Inquiry," or "Visa Renewal." Log all communication for a complete, secure employee record.
Automate Onboarding, Offboarding, and Policy Workflows
Use automation to streamline repetitive HR tasks. A "New Post-Doc Hire" ticket can automatically alert IT and Facilities for lab setup. Instantly route any "Contract Issue" ticket to the correct labor relations specialist. This ensures a consistent, timely process.
Private Staff Portal for Confidential HR Access
Provide a secure, private portal where employees can submit sensitive questions and forms. They can track the status of their request, such as a benefits change or leave application. The Knowledge Base can host all official policy manuals and benefits guides. This reduces direct calls.
AI Drafts Policy Replies and Summarizes Employee Issues
The volume of policy questions from researchers is high. The AI can summarize long employee concern reports, quickly highlighting the core issues. It can also help draft clear, professional replies to common questions about leave or contract policy. This speeds up your daily administration.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
