Capture requests from email, portal, forms, and chat, assign each ticket fast, and keep every update in one place.
Collect requests from email, forms, portals, and chat in one help desk. Each request becomes a trackable ticket with clear ownership, status, and history.
See how it worksWhen an issue needs more than a quick fix, turn tickets into tasks or projects without losing context. Keep updates, timelines, and communication in one place.
See how it works
End users submit IT requests through a self-service portal. Requests arrive with the right details and stay easy to track through completion.
See how it worksTrack response times, workloads, and SLAs automatically. Generate clear reports without spreadsheets or manual updates.
See how it works
OneDesk brings support requests, internal IT work, and projects together in one place, keeping tickets and follow-up work connected.
One place to collect IT requests
Collect requests from email, forms, portals, and chat in one help desk. Every IT request starts in the same place.
Every request has a clear owner
Requests are organized and assigned using rules your team sets. Everyone knows what they’re working on and what comes next.
From ticket to task in one step
Support requests can become tasks or full projects in one step. All updates, timelines, and conversations stay connected to the original request.
Built-in visibility, SLAs, and reporting
Track response times, workloads, and effort automatically. Reports reflect real work across support and projects without manual updates.
OneDesk helps IT teams handle requests and project work in one place, without heavyweight ITSM tools. Try it free or book a demo
