OneDesk for Design & Creative Services

From managing tight deadlines and complex feedback loops to tracking billable hours across multiple client accounts, OneDesk gives design agencies, creative studios, and in-house marketing teams the absolute clarity they need to produce exceptional creative work, profitably and on time.

Free 14-day trial · No credit card required

Why OneDesk for design and creative services?

Capture and Organize Client Requests

Creative teams often receive requests through email, meetings, chat, and client feedback. Keeping track of every request can quickly become a challenge, especially when managing several clients at once.

OneDesk brings incoming requests into one organized workspace. Capture new work, prioritize requests, assign them to the right people, and keep conversations connected to the work.

Approvals and Centralized Feedback

Streamline your creative review cycles without the endless email threads. Send tasks, designs and documents to stakeholders as formal approvals. Stakeholders can approve assets directly from email and all comments and decisions stay within the platform so your design team knows exactly what revisions to make next.

Flexible Kanban Boards for Agile Creative Workflows

Track your design pipeline from initial creative brief to final delivery at a glance. Easily drag and drop tasks through custom stages like “In Concept,” “Internal Review,” “Client Review,” and “Approved.”

Integrated Time Tracking and Profitability

Capture every minute without disrupting your flow. Track billable hours directly against specific design tasks, helping you optimize client scoping, accurately log project costs, bill for work, and increase agency margins.

Customizable Creative Brief Templates

Standardize project intake to ensure your design team gets all the details they need right from the start. Build custom project templates that automatically generate task lists, dependencies, and milestones the moment a client signs off.

Granular Task Dependencies and Subtasks

Map out complex creative productions like website builds or multi-asset brand refreshes. Link copy, wireframes, and final UI designs together so that delay notifications happen automatically, keeping the whole line moving.

Manage quotes, expenses, and client invoices

From one-off design assignments to ongoing creative retainers, different clients may have different billing arrangements. OneDesk connects project work with financial management to help your team keep track of what has been quoted, completed, and billed.

Create quotes and manage invoices for billable time and expenses, prepaid hours, or flat-fee projects. Keep financial information connected to client work, reduce manual tracking, and make it easier to manage the business side of creative services.

FAQs OneDesk for Creative Services

Can we track time spent on specific clients for retainer billing?

Absolutely. You can log time directly within any design task, use our built-in timers, or log hours in bulk. OneDesk allows you to categorize hours as billable or non-billable. You can generate reports or invoices based on the track time.

Can we invite our external clients into OneDesk without paying extra?

OneDesk provides a client portal that allows clients to view progress on tasks or requests and interact with your team. Clients can access the portal without a paid license.

Can clients submit requests and provide feedback through OneDesk?

Yes. Clients can contact your team through email, web forms, live chat, and customer-facing applications. Your team can organize incoming requests, manage feedback and revision tasks, share updates, and keep internal conversations separate from client communications.

Try OneDesk Free

See OneDesk in action. Free for 14 days.

OneDesk for Design & Creative Services

Why OneDesk for design and creative services?

Capture and Organize Client Requests

Approvals and Centralized Feedback

Flexible Kanban Boards for Agile Creative Workflows

Integrated Time Tracking and Profitability

Customizable Creative Brief Templates

Granular Task Dependencies and Subtasks

Manage quotes, expenses, and client invoices

FAQs OneDesk for Creative Services

Try OneDesk Free

How other design and creative firms use OneDesk

Guide: Design Project Management

How a Web Designer Agency uses OneDesk to centralise their work

How a Digital Creative Agency uses OneDesk for Ticketing & Reporting

How an Audio Visual Company uses email to create tickets on OneDesk

How a Publishing Company uses OneDesk to Organize its Internal Teams

A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow

More creative industry solutions