OneDesk for Healthcare

Bridge the gap between clinical execution, healthcare administration, and patient satisfaction with OneDesk. OneDesk offers a HIPAA-enabled, collaborative platform to manage internal clinical workflows and patient communication.

Free 14-day trial · No credit card required

Centralize all your healthcare tickets

Provide end-users with ticket channels that actually fit their needs. Integrate your support email, provide live chat from your website, answer calls, and more – all centralized in one place.

Email

Directly integrate your email inbox to capture tickets. Send and receive responses straight from OneDesk.

Portal

Provide end users with a ticket portal where they can view and manage tickets -- reducing agent follow up.

Web Widget

Provide easy-to-access support directly from your website or Sharepoint with a customizable widget.

Phone

Answer incoming support calls and link them to tickets without switching tools.

Ticket Form

Capture detailed tickets right from the start with a configurable ticket form.

Why OneDesk for healthcare organizations?

Stay secure

OneDesk provides best-in-class security features: user-level permissions, activity audit, frequent back-ups, data encryption, and two-factor authentication. OneDesk is hosted on AWS, a secure and compliant cloud-based system. Read more about our security.
Additionally, choose what’s best for your organization. OneDesk also offers on-premise or private cloud options.

OneDesk for HIPAA

OneDesk can be used within a HIPAA-compliant environment. Learn more about the process of HIPAA compliance with OneDesk.

Centralized Patient Inquiry Management

Deliver fast, accurate, and deeply compassionate communication to patients navigating complex medical systems. OneDesk unifies patient emails, portal inquiries, and billing questions into a single, organized HIPAA help desk dashboard. Support staff can use pre-approved, canned responses to instantly answer common questions. By resolving routine inquiries, you free up clinical staff to focus entirely on direct patient care.

Centralized Portals and Knowledge Bases

Empower your patient community and your internal staff with instant access to medical and operational information. Use OneDesk to host a comprehensive, patient-facing knowledge base featuring FAQs. Simultaneously, use OneDesk’s internal documentation features to store clinical policy manuals, hospital codes, and onboarding guides for new medical staff. Reduce repetitive administrative inquiries while ensuring a single, trusted source of truth across the organization.

Standardized Clinical Workflows

Maintain absolute consistency across complex healthcare operations, from implementing new clinical protocols to deploying advanced diagnostic equipment. OneDesk allows healthcare administrators to build reusable project templates. Every task list outlines clear dependencies and milestones. Minimize operational risk and ensure your facilities remain fully compliant with evolving healthcare standards.

Cross-Departmental Collaboration

Coordinate complex care plans across diverse medical specialties, teams, and external outpatient clinics without fragmented communication. OneDesk provides a secure, centralized space where multi-disciplinary teams can collaborate. Granular privacy controls ensure that sensitive internal operational notes remain restricted to authorized personnel while high-level progress stays visible to the broader team. Break down departmental silos to ensure everyone involved in a care initiative is perfectly aligned.

Build a great healthcare experience

Since implementing OneDesk, we've seen significant improvements in our workflow efficiency and patient management.

Practice Manager, Cingulum Health

Read the case study >

Frequently asked questions

What OneDesk features are useful for healthcare?

OneDesk has many features that are helpful for those in the healthcare industry. Your team can centralize request intake, plan projects, and manage operational tasks.

Features include:

Is OneDesk HIPAA compliant?

Yes, OneDesk offers the option for a HIPAA-enabled account. This option is available as a pricing plan and includes the Business Associate Agreement (BAA). Visit the pricing page for details.

Learn more about OneDesk for healthcare on our blog

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