Summarize tickets, tasks, and projects
With Odie AI your team can summarize tickets, tasks, or projects. The AI summaries feature analyzes the work item’s details, conversations, and important updates to create a concise yet comprehensive summary.
AI summaries to make work a breeze
OneDesk AI summaries are built to enhance your workflows
Help Desk
Summarize tickets from your connected communication channels (email, chat, form, etc.) so you can resolve issues faster.
Project Management
Clear out your to-do list and backlog by summarizing key details of tasks.
Work Management
Speed up your project delivery by catching up on key project details with AI summaries.
FAQ
AI Summaries are a feature of help desk and work management tools. Using modern AI technology, summaries take the key information on tickets, tasks, or projects and generate a concise yet specific summary of information. Odie AI (OneDesk's AI) uses key updates like status changes, conversations, and descriptions to build the summary, so the most important information is included.
AI summaries can be used at many points in your help desk workflow:
- When you are assigned to, or tagged in a ticket. Summaries allow you to get up to speed and start working on the ticket faster.
- As a manager, if you need to manually assign a ticket, you can quickly get the key details in order to assign it to the right agent. This reduces the delay between submission and assignment.
- When reviewing archived tickets, summaries can help you spend less time reviewing what was done. This is particularly helpful if you want to create an article from the resolved ticket or otherwise use it as reference for a current ticket.
Typically your team will spend a long time reading through long conversation threads in order to get context or customer sentiment. AI summaries reduces the time spent on this process, so your team can get right to working on the ticket or task.
If you are new to OneDesk you can sign up for a free trial by clicking the 'Sign up' button. The trial includes the Enterprise features including credits to try out the AI Summaries.
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