- Employee Request Management
Stop Managing Employee Requests
Through Email
OneDesk gives every internal department a structured way to receive, assign, track, and resolve employee requests. One portal for staff. Clear queues for your teams. Full visibility for leadership.
Free 14-day trial · No credit card required
USE CASES
Built for Every Internal Department
Whether it is an HR onboarding request, a facilities work order, or a finance approval — OneDesk gives every department a proper workflow instead of a shared inbox.
Structured people ops from day one
Give employees a clear channel for onboarding tasks, benefit queries, leave requests, and policy questions. HR teams can define request types with custom forms, route submissions to the right person, and track every request to completion.
- Structured forms for onboarding, offboarding, and benefits
- Auto-route requests to the correct HR team member
- Track open requests and response times across the department
Keep operations running smoothly
Consolidate maintenance reports, supply requests, room bookings, and vendor work orders in one place. Facilities teams get a clear queue with priority levels and assignees while employees always know the status of what they submitted.
- Single intake form for maintenance, supplies, and room requests
- Assign and track work orders across facilities staff
- Automatic notifications when a request status changes
Formalize every spend request
Replace ad-hoc approval emails with structured purchase requests, expense submissions, and approvals. Finance teams define the approval chain, employees track their submissions in real time, and every decision is recorded with a timestamp.
- Defined approval requests
- Employees track submission status with the portal and automated notifications
- Full approval history for audits and budget reviews
One portal for the whole organization
Let employees submit requests to any internal department through a single self-service portal. Each department manages its own queue, workflows, and SLAs, while leadership gets a unified view across all of them. OneDesk allows you to configure permission and visibility across teams and users.
- Unified employee portal across all internal departments
- Department-specific queues, forms, and response rules
- Organization-wide reporting on request volume and resolution
FEATURES
Everything a Department Needs to Handle Requests Properly
Intake, routing, approvals, tracking, and reporting, all without stitching together separate tools.
Request Intake
Employees submit requests to any internal department through a single self-service portal. No more emailing the wrong person or not knowing who to contact. Each department configures its own forms, categories, and intake rules.
Request Tracking
Complex or recurring requests can be converted into structured projects with subtasks, owners, and due dates. All from one workspace, teams can handle straightforward requests as tickets and larger initiatives as projects.
Reporting
Track request volume by category, team, and requester. Measure response and resolution times, identify the most common request types, and report to leadership with real data.
FAQ
Common Questions
OneDesk provides many ways for your employees to submit requests yet keeps them all in one place. Employees can submit requests through custom forms, email, phone, chat, or integrated 3rd party tools like Microsoft Teams or Slack.
Set up time varies depending on the complexity of your workflows. OneDesk's quick setup wizard helps you configure the essentials of your account (inviting your team, connecting your email) in minutes.
Yes! OneDesk let's you route requests to different departments (teams).
Replace the Shared Inbox With a Workflow Your Team Can Trust
Set up your department’s request portal, intake forms, and routing rules easily.