• Government

OneDesk for Government

Give your teams one place to manage service requests, internal tasks, projects, and community programs. OneDesk helps local and regional governments organize incoming requests, coordinate departments, track work, and keep residents informed.
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Why OneDesk for government & public services?

Track & resolve issues with ease

Provide more options for support while never losing track of a request. OneDesk gives you the tools to capture tickets from email, forms, chat, and more. All requests can be automatically organized and assigned to the right people.

resource planning

Manage your operations

From a simple to-do list, to a complex project, OneDesk is used to plan and track all kinds of government work. OneDesk supports the full project planning and tracking lifecycle.  Features include task hierarchies, Kanban boards, Gantt charts, timesheets, budgeting, project-roadmaps, reports, portfolio management, and more.

Security you can trust

OneDesk offers both a Cloud and On-Premise solution. Whichever you prefer, your data is protected with robust security measures.  OneDesk also provides HIPAA-enabled accounts for those teams working with PHI. 

onedesk for remote work

Create a self-service hub

OneDesk includes multiple self-service tools for your community.  The knowledge base application allows anyone to find answers on their own terms, empowering your community 24/7.

Portal & ticket forms

OneDesk includes a web-based ticket portal designed especially for your end-users. End-users can log-in to your portal, allowing them to view ticket status, report issues, make suggestions, and receive answers.  The web portal is completely customizable – you can change the appearance, features, behavior, and permissions.

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