OneDesk for Government
OneDesk as the all-in-one solution for providing excellent public services. Serve your community with powerful support and work management software.
Why OneDesk for government & public services?
Track & resolve issues with ease
Provide more options for support while never losing track of a request. OneDesk gives you the tools to capture tickets from email, forms, chat, and more. All requests can be automatically organized and assigned to the right people.
Manage your operations
From a simple to-do list, to a complex project, OneDesk is used to plan and track all kinds of government work. OneDesk supports the full project planning and tracking lifecycle. Features include task hierarchies, Kanban boards, Gantt charts, timesheets, budgeting, project-roadmaps, reports, portfolio management, and more.
Security you can trust
OneDesk offers both a Cloud and On-Premise solution. Whichever you prefer, your data is protected with robust security measures. OneDesk also provides HIPAA-enabled accounts for those teams working with PHI.
Create a 24/7 self-service hub
Knowledge base help center
OneDesk includes multiple self-service tools for your community. The knowledge base application allows anyone to find answers on their own terms, empowering your community 24/7.
Portal & ticket forms
OneDesk includes a web-based ticket portal designed especially for your end-users. End-users can log-in to your portal, allowing them to view ticket status, report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behavior, and permissions.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
More government industry solutions
Help Desk
HelpDesk for Government Finance
HelpDesk for Government HR
HelpDesk for Government IT
HelpDesk for Government Legal
HelpDesk for Government Marketing
HelpDesk for Government Operations
HelpDesk for Government PMO
HelpDesk for Government Sales
HelpDesk for Government Support
Help Desk for Municipal Service Engineering
Help Desk for Municipal Service Finance
Help Desk for Municipal Service HR
Help Desk for Municipal Service IT
Help Desk for Municipal Service Legal
Help Desk for Municipal Service Marketing
Help Desk for Municipal Service Operations
Help Desk for Municipal Service PMO
Help Desk for Municipal Service Product
Help Desk for Municipal Service Sales
Help Desk for Municipal Service Support
Help Desk for Research Institution Engineering
Help Desk for Research Institution Finance
Help Desk for Research Institution HR
Help Desk for Research Institution IT
Help Desk for Research Institution Legal
Help Desk for Research Institution Marketing
Help Desk for Research Institution Operations
Help Desk for Research Institution PMO
Help Desk for Research Institution Product
Help Desk for Research Institution Sales
Help Desk for Research Institution Support
Project Management
Project Management for Government Finance
Project Management for Government HR
Project Management for Government IT
Project Management for Government Legal
Project Management for Government Marketing
Project Management for Government Operations
Project Management for Government PMO
Project Management for Government Sales
Project Management for Government Support
Project Management for Municipal Service Engineering
Project Management for Municipal Service Finance
Project Management for Municipal Service HR
Project Management for Municipal Service IT
Project Management for Municipal Service Legal
Project Management for Municipal Service Marketing
Project Management for Municipal Service Operations
Project Management for Municipal Service PMO
Project Management for Municipal Service Product
Project Management for Municipal Service Sales
Project Management for Municipal Service Support
Project Management for Research Institution Engineering
Project Management for Research Institution Finance
Project Management for Research Institution HR
Project Management for Research Institution IT
Project Management for Research Institution Legal
Project Management for Research Institution Marketing
Project Management for Research Institution Operations
Project Management for Research Institution PMO
Project Management for Research Institution Product
Project Management for Research Institution Sales
Project Management for Research Institution Support
Work Management & Professional Services
Work Management for Government Finance
Work Management for Government HR
Work Management for Government IT
Work Management for Government Legal
Work Management for Government Marketing
Work Management for Government Operations
Work Management for Government PMO
Work Management for Government Sales
Work Management for Government Support
Work Management for Municipal Service Engineering
Work Management for Municipal Service Finance
Work Management for Municipal Service HR
Work Management for Municipal Service IT
Work Management for Municipal Service Legal
Work Management for Municipal Service Marketing
Work Management for Municipal Service Operations
Work Management for Municipal Service PMO
Work Management for Municipal Service Product
Work Management for Municipal Service Sales
Work Management for Municipal Service Support
Work Management for Research Institution Engineering
Work Management for Research Institution Finance
Work Management for Research Institution HR
Work Management for Research Institution IT
Work Management for Research Institution Legal
Work Management for Research Institution Marketing
Work Management for Research Institution Operations
Work Management for Research Institution PMO
Work Management for Research Institution Product
Work Management for Research Institution Sales
Work Management for Research Institution Support