- IT Asset Management
Asset Visibility.
Zero Spreadsheet Chaos.
OneDesk provides the single source of truth for your organization’s entire technology footprint. Stop the manual “where is that laptop?” hunt. By unifying your asset registry with your help desk and project roadmaps, OneDesk ensures that every piece of hardware is tracked from the loading dock to the employee’s desk and eventually to secure disposal.
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USE CASES
Modern Asset Management for the Digital Workplace
OneDesk bridges the gap between your inventory database and your daily IT operations, ensuring no piece of company property goes unaccounted for.
Stop Searching and Start Deploying with Confidence
Centralize your entire inventory—Laptops, Servers, VOIP phones, and Peripherals—into a professional registry. OneDesk allows you to build a custom database that tracks exactly what you need: Serial Numbers, MAC addresses, Purchase Dates, and Warranty info. Ditch the static Excel sheets for a live, searchable asset hub.
- Define unique properties for different hardware types (e.g., Mac vs. PC).
- Easily migrate your existing hardware lists into OneDesk via CSV or API.
- Find any device in seconds by searching for an asset tag, serial number, or assigned user.
Know Who Has What—From Day One to Departure
Link hardware directly to employees and departments. OneDesk automatically updates asset records during the onboarding and offboarding process. When a team member leaves, their assigned equipment appears on your offboarding checklist, ensuring 100% hardware recovery and reducing “ghost asset” waste.
- View every piece of equipment assigned to a specific employee in one click.
- Roll up asset totals by department to see where your IT budget is physically located.
- Document the transfer of equipment between team members with a full digital audit trail.
The Full Story of Every Device in Your Fleet
OneDesk links support tickets directly to the physical asset involved. Track repair history, downtime, and recurring issues over a device’s entire lifespan. Use this data to justify hardware refreshes and identify which models are actually worth the investment.
- View every ticket ever opened for a specific device in a chronological thread.
- Schedule recurring tasks for battery checks, software updates, or physical cleaning.
- Identify problematic batches of hardware that are driving up your help desk volume.
FEATURES
Built for High-Control IT Operations
Standardize your hardware governance, automate your internal handoffs, and ensure your IT department has total visibility into the company’s technology investments.
FAQ
Frequently Asked Questions
Yes. Because OneDesk is a unified platform, you can link an "Asset Return" task to an employee's offboarding ticket. Your IT team can see exactly which devices are assigned to that user, ensuring all company property is recovered and checked back into the stockroom.
When an agent or employee creates a ticket, they can select the relevant asset from your registry. This links the two records permanently. Over time, this creates a comprehensive service log for each device, helping you identify problematic hardware before it causes a major outage.