Answer it once. Help everyone, every time.

OneDesk Knowledge Base turns the answers your team already gives into articles people can find on their own. Create detailed guides, let AI draft articles from resolved tickets, and let AI search surface the right answer fast.

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Write articles without writing code

Great documentation shouldn’t need a developer. Use the no-code editor to create articles with headings, images, attachments, videos, and links, then publish them in a few clicks. Anyone on your team can contribute, so knowledge doesn’t stay locked in one person’s head.

Turn solved tickets into articles with AI

Your best content is already sitting in your resolved tickets. Use AI to generate an article draft from a ticket, then review, edit, and publish it. Common problems get documented faster, and the same question stops landing in your queue again and again.

AI search that finds the right answer

People rarely search using the exact words in your article titles. AI search understands what they’re asking and brings up an answer and the most relevant articles, even when the wording doesn’t match. Employees or clients get answers in seconds, and your team spends less time on repeat questions.

Internal, external, or both

Some knowledge is for your team, and some is for your customers. Keep an internal knowledge base for agents and employees, publish an external one for clients, and create multiple knowledge bases when different teams, products, or accounts need their own. Each one stays focused, so readers see only what’s relevant to them.

Organized and on-brand

A knowledge base should feel like part of your company. Customize your categories and apply your branding so everything looks familiar and professional. Clear categories make it easy to browse, whether someone is looking for an HR policy or a product how-to.

FAQs OneDesk Knowledge Base

Can I have both an internal and an external knowledge base?

Yes. You can create multiple knowledge bases and choose which ones are internal for your team and which are external for clients or customers. This lets you share the right information with the right audience.

How does AI help with creating articles?

AI can draft an article from a resolved ticket, giving you a starting point instead of a blank page. You can review and edit the draft before publishing it. This makes it easier to capture solutions your team has already found.

Do I need technical skills to create and organize articles?

No. Articles are created in a no-code editor, and you can organize them into categories and customize the branding without any coding. Anyone on your team can contribute.

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