- HR Knowledge Base
Empower Your People.
Streamline Your HR.
Reduce common questions by providing an AI-powered knowledge base where employees can find answers 24/7. From onboarding guides to payroll FAQs, give your workforce a single source of truth that stays updated in real-time.
Free 14-day trial · No credit card required
USE CASES
A Modern Digital Home for Your Workforce
OneDesk allows you to build a modular HR service center that organizes your collective knowledge and automates employee self-service.
Build a Bespoke Destination for Your Culture
Not every department needs the same tools. OneDesk lets you create multiple “Employee Apps” that can be configured independently. Use the Landing Page app to host important links, notification banners, and company-wide HR updates, ensuring your team always feels connected to the information they need.
- Host important announcements and links to essential internal resources.
- Turn the Knowledge Base, Ticket Portal, or Forms on and off to suit your needs.
- Fully customize logos, colors, and text to match your corporate identity.
Organize Your Policies Without the Clutter
OneDesk lets you create multiple knowledge bases to separate your articles and guides. Organize articles into logical categories so employees can navigate from “Health Benefits” to “Payroll Dates” with ease, finding exactly what they need.
- Host a general employee hub alongside private, departmental, or regional guides.
- Use unlimited categories and sub-categories to manage large libraries of data.
- Create engaging "How-To" guides with embedded videos, images, and PDF attachments.
Answers in Seconds, Not Hours
Supercharge your self-service with integrated AI. When employees search your knowledge base, our AI doesn’t just find links—it provides a concise summary and a direct answer based on your articles. It’s like giving every employee a personal HR assistant that knows your policies.
- Get immediate, conversational answers based on your documentation.
- Help employees find the right policy even if they don't use the exact technical term.
- Generate new articles based on resolved tickets
Turn Static Docs into a Dynamic Dialogue
Your knowledge base should grow with your team. Enable community features to allow employees to leave comments or questions on specific articles. Use this qualitative feedback to identify where policies are unclear and improve your internal documentation over time.
- Allow employees to ask clarifying questions directly on the article page.
- See which articles are most popular
FEATURES
Built for Modern HR Teams. Designed for Employees.
Replace your fragmented Wiki and shared folders with a professional, AI-powered HR service center.
FAQ
Common Questions
Absolutely. You can create multiple Knowledge Bases and use granular permissions to ensure only specific teams or levels of seniority can access sensitive leadership or internal HR guides.
You "train" the AI simply by publishing your articles, selecting your webpages, or creating canned responses. It uses your content to generate accurate, conversational answers.
Yes. You can deploy your HR apps via a direct link, embed them into SharePoint or other internal sites using a simple code snippet.