OneDesk for
HR Teams

Simplify how your team handles internal requests, manages onboarding, and protects employee data. OneDesk gives your HR department a service desk and project tool in one platform.

Free 14-day trial · No credit card required

Why do HR teams choose OneDesk?

A front door for every request

OneDesk provides a secure portal where employees can submit requests—from payroll queries to reporting a workplace issue. You get a standardized intake process that ensures you have all the necessary details to act quickly and discreetly.

Deliver a consistent experience

OneDesk lets you create an “Onboarding Project Template” that includes every task from IT setup to orientation meetings. When a new person joins, launch the template with one click to assign tasks across HR, IT, and Facilities.

Scale your work with AI

AI allows HR teams of all sizes to reduce their workload. Best of all, the AI learns solely on your content – so responses are accurate and focused.

AI Agent

Reduce common questions with the AI chat agent. The AI answers employees instantly from the live chat based on your relevant HR articles and content.

Summarize tickets

Need to loop in a teammate? Forget what this ticket was about? Instead of sifting through long threads, let OneDesk AI condense complex tickets into short actionable summaries.

Generate KB articles

Build out your knowledge base easily and keep track of your solutions. Easily convert tickets into structured knowledge base articles. OneDesk AI removes personal information and extracts key information to create detailed articles.

AI suggested replies

Why spend time looking for a saved reply or typing out a new one? Let AI easily draft intelligent replies based on the conversation context.

Protect sensitive employee data

HR work involves highly sensitive information that must stay confidential. OneDesk’s robust permission settings allow you to lock down specific projects or tickets. You can ensure that while the rest of the company uses OneDesk for their work, your HR files, discussions, and employee documents remain visible only to your department.

Fast-track internal sign-offs

Stop chasing managers for vacation approvals or training budget sign-off. OneDesk automates the approval loop. Once approved, the status is updated, HR is notified, and a permanent record is stored for your payroll audit.

Answers for your team, 24/7

Reduce the volume of “Where is the holiday schedule?” or “How do I update my insurance?” questions. OneDesk allows you to build a branded internal Knowledge Base. Host your employee handbook, benefit guides, and FAQs in a searchable hub so employees can help themselves.

Track candidates from application to offer

Use OneDesk’s Kanban boards to manage your hiring process visually. Create a “Recruitment Project” where each candidate is a task. Drag and drop them through stages like “Screening,” “Interviewing,” and “Offer Sent,” keeping the whole hiring team aligned on the next steps.

Prove the value of your work

HR work can often be “invisible.” OneDesk’s reporting tools allow you to show leadership exactly how much your team is accomplishing. Track how many employee requests you’ve resolved, the time spent on recruiting, and your team’s total capacity to ensure you aren’t headed for burnout.

Frequently asked questions about OneDesk for HR teams

How do employees submit a request to HR?

Employees can send an email to your designated HR address, which OneDesk turns into a ticket, or they can use the portal to fill out a form and track their request's status.

Do we need to pay for every employee in the company to use the portal?

No. You only pay for your internal HR team (the "Users"). Your employees are considered "Customers" in the system, and they can use the portal to submit requests and view the Knowledge Base for free.