Know what you have, who has it, and what's wrong with it

OneDesk Asset Tracking brings the equipment and resources your team supports into the same place you manage requests. Create assets, organize them by type, assign them to people, and link them to tickets so every issue comes with context.

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Keep your assets next to your help desk

When asset records live in a spreadsheet and tickets live somewhere else, agents lose time hunting for answers. In OneDesk, you can create assets directly in your workspace, whether that’s laptops, software licenses, vehicles, or office equipment. Your team gets one searchable list of what you own and support. It’s the right level of tracking for teams that need clarity without the cost and complexity of a full enterprise asset system.

Organize with asset types

Real equipment comes in groups and relationships. Define asset types such as Hardware, Software, or Facilities, and nest child types beneath them, like Laptops and Monitors under Hardware. A parent-child structure keeps your records tidy and makes it easy to find what you need. As your inventory grows, your structure scales with it without turning into a messy flat list.

Capture the details that matter with custom fields

A laptop and a software license need different information. Add custom asset fields for each type, such as serial number, purchase date, warranty expiry, license key, or location. Your team records exactly what it needs and nothing it doesn’t. Details are always at hand when someone is troubleshooting, renewing, or replacing an item.

Track status and assign assets to people

Knowing an item exists is only half the story. Track each asset’s status, whether it’s in stock, in use, in repair, or retired, so you always know what’s available. Assign assets to end-users so you can see who has what at a glance, whether you’re onboarding a new hire or collecting equipment at offboarding. Clear ownership reduces lost equipment and speeds up every handoff.

Link assets to tickets for instant context

The best support starts with the full picture. Link assets to tickets so agents can see which device, license, or piece of equipment a request is about, along with its details and history. There’s no more asking employees for serial numbers or model names. You can also see every ticket tied to a single asset, which makes it easier to spot repeat problems and decide when it’s time to replace something.

FAQs OneDesk asset tracking

Can I create different asset types with their own fields?

Yes. You can set up asset types, including parent and child types, and add custom fields to capture the details that matter for each one. For example, laptops can have a serial number and warranty date, while software can have a license key and renewal date.

How do assets connect to tickets and end-users?

You can assign an asset to an end-user so you know who has it, and link it to tickets so agents see the right equipment when a request comes in. This gives your team context without asking the requester for details. You can also review the tickets linked to an asset to spot recurring issues.

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