OneDesk 的客户应用程序功能列表
Customer Apps Features | |
| Live-Chat Messenger OneDesk lets you support your customers in real time through a live-chat messenger. | Customer Portal With OneDesk's customer portal, your customers can see the status of their submitted tickets, create new tickets, and access self-service options. |
| Web Widget OneDesk lets you put a fully customizable customer-facing web widget onto your website that holds all your customer apps. | Webforms Webforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type. |
| Knowledgebase OneDesk allows you to create and easily maintain a knowledgebase where your customers can self-serve to find important information. | Automated Bot Responses OneDesk’s automated bot lets you display information to your customers based on triggers set by you. |
| Creating Tickets from Live Chat OneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. | Custom Fields OneDesk lets you create custom fields that attach as properties to your tickets or tasks. These fields can be added to your customer-facing webforms. |
| Auto Ticket Routing OneDesk lets you create auto-routing rules for tickets and tasks submitted from customer apps. |