OneDesk、SolarWinds Service Desk 替代方案

使用 OneDesk 体验用户友好但功能强大的 SolarWinds Service Desk 替代方案。

solarwinds logo
徽标 OneDesk

为什么要寻找 SolarWinds Service Desk 替代品？

SolarWinds 是一个软件套件，提供专注于 IT 服务部门的多种产品。他们的解决方案称为 SolarWinds Service Desk，是一款基于云的帮助台软件，具有票证和事件管理功能。SolarWinds Service Desk 提供四种不同的计划，具有单独的定价和功能。他们的基本 “团队” 计划的价格为每月 19 美元/用户，而最高级别的 “企业” 计划的价格为每月 89 美元/用户。

认识 OneDesk，一体化 SolarWinds 替代品

OneDesk 是一款内置于一个应用程序中的一体化服务台和项目管理软件。OneDesk 提供基于云的或本地解决方案。OneDesk 提供许多与 SolarWinds 相同的功能，包括票证管理。此外，OneDesk 还提供项目管理和面向客户的应用程序等功能。在定价方面，OneDesk 简单且价格合理。使用 OneDesk，您只需为代理数量付费。

了解 SolarWinds Service Desk 和 OneDesk 如何相互叠加：

OneDesk Help DeskSolarWinds Service Desk
Pricing$10.99-26.99/user a month $39.99 +/user a month
Unlimited Customers/End UsersFeature includedFeature included
Email to TicketFeature includedFeature included
Satisfaction SurveysFeature includedFeature included
Request FormsFeature includedFeature included
KnowledgebaseFeature includedFeature included
Custom Email TemplatesFeature includedonly in 'Advanced' plan or higher
Time TrackingFeature includedFeature included
Service Level Agreements (SLAs)Feature includedFeature included
AutomationsFeature includedonly in 'Advanced' plan or higher
Custom FieldsFeature includedonly in 'Advanced' plan or higher
Customer PortalFeature includedFeature not included
Real-Time Agent MessagingFeature includedFeature not included
Agent CollaborationFeature includedFeature included
Asset ManagementFeature not includedFeature included
Custom Lifecycle StatusFeature includedonly in 'Advanced' plan or higher
Scheduled ReportsFeature includedonly in 'Advanced' plan or higher
Customer Live ChatFeature includedFeature not included
Gantt ChartFeature includedFeature not included
Kanban BoardFeature includedFeature not included
Project ManagementFeature includedFeature not included
Built-in Integrations Feature includedFeature included
Public APIFeature includedonly in 'Advanced' plan or higher
Mobile Responsive Feature includedFeature not included
Mobile AppsFeature includedFeature included
AI ChatbotFeature includedFeature not included
Activity AuditFeature includedonly in 'Advanced' plan or higher
User/Team RolesFeature includedFeature included
Two Factor AuthenticationFeature includedFeature included
Single Sign On (SSO)Feature includedFeature included
HIPAA enabledFeature includedwith HIPAA planonly in 'Advanced' plan or higher

OneDesk 与 SolarWinds Service Desk 相比能提供什么？

向最终用户提供支持选项

Solarwinds Service Desk 为您的代理提供了许多工具。但是，为了获得最佳支持，为您的客户或最终用户提供他们自己的工具也很重要。在 OneDesk 中，这些工具包括：客户门户、知识库、请求表单和实时聊天。

实时和上下文消息收发

SolarWinds 提供票证协作工具。或者，除了实时票务协作之外，OneDesk 还提供 实时信使。通过内置消息传递直接与您的团队或客户沟通。您可以从 Messenger 对话中创建工单，也可以链接到现有工单。链接到工单允许您与工单详细信息保持同步。

project management software work views

一体化项目和服务管理

除了强大的服务台软件外，OneDesk 还提供无缝集成到一个应用程序中的项目管理。将任何工单转换为要计划和安排的任务。甚至可以使用子任务、任务依赖关系、甘特图和日历等工具管理和规划整个项目。 了解有关 OneDesk 项目管理的更多信息。

了解 OneDesk 如何成为 SolarWinds 的最佳替代品

通过我们完全免费的 14 天试用亲自评估 OneDesk。

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