Keep Global BPO Service Delivery Running Smoothly
Operations manages the facilities, logistics, and service delivery workflows across your BPO centers. You need a fast, reliable system to manage all facility and administrative requests. OneDesk organizes all operations requests.
Trusted by Business Process Outsourcing teams around the world
Manual Tracking of Facility Maintenance and Client Delivery Issues
Facility issues and client service delivery problems are constant and impact BPO performance. OneDesk centralizes these diverse requests into trackable tickets. Easily assign work to internal staff or external vendors. Ensure no service delivery task is ever forgotten.
Lack of Accountability for Vendor and Internal Service Response Times
You need to hold external vendors and internal teams accountable for timely service. Use OneDesk to set Service Level Agreements (SLAs) for critical maintenance. Track vendor response and resolution times. Improve service delivery across all BPO centers.
Centralized Ticketing for Facilities and Service Delivery
Connect your facilities, logistics, and service delivery emails to OneDesk. Set up custom views to see "Center A Maintenance," "Client Logistics Issue," or "Admin Support Issue." Log all vendor work and communication within the ticket.
Automate Triage and Vendor Work Order Routing
Automation ensures the fastest response to facility issues. Automatically route a "Network Issue - Manila Center" ticket to the correct IT staff instantly. Tag any large equipment delivery as a high-effort logistics task. Instantly notify staff when a repair is scheduled.
Simple Portal for Submitting Facility and Service Delivery Requests
Provide an easy-to-use portal for staff to report facility issues or service delivery needs. They can check the status of their reported repair or service request. The Knowledge Base can host guides for common issues, key access, and approved vendor lists. This reduces direct administrative calls.
AI Summarizes Issue Reports and Creates Clear Work Orders
Issue reports for facility problems or service delivery bottlenecks are often vague. AI can summarize complex issue reports into clear, actionable bullet points for your maintenance staff. It can help draft clear work orders for external contractors. This speeds up task allocation and execution.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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