Manage Project Delivery and Billable Time Tracking
Your core Engineering team manages complex projects, from concept to construction, for multiple clients. You need a system for precise time tracking, project execution, and client communication. OneDesk is your unified professional services platform.
Trusted by Engineering Firm teams around the world
Uncontrolled Project Scope and Lost Billable Hours
Engineering projects often suffer from scope creep and inaccurate labor tracking, leading to missed revenue. OneDesk centralizes all project work, time logs, and client requests in one place. Ensure every billable hour is captured and scope changes are documented as new project tasks. Maximize profitability.
Centralized Ticketing for Client Questions and Issues
Provide a client-facing portal for clients to submit questions, RFIs, or maintenance requests. Turn client emails into trackable tickets instantly. Use SLAs to ensure timely response to critical issues that impact project schedules. Custom views let different specialty teams (e.g., Structural, Civil) see their specific queues.
Plan Complex Projects and Track Dependencies
Manage multi-phase engineering projects (e.g., facility design, new product development) with clear timelines. Break down the project into work breakdown structure (WBS) tasks with dependencies. Easily assign work to specific engineers. Use Gantt charts or roadmap views to track progress against key project milestones. Keep projects on schedule and budget.
Automate Project Triage and Status Updates
Automatically assign new RFIs (Request for Information) to the lead engineer for that project. Set up rules to move a task to 'Client Review' once a technical document is uploaded. Send automatic, recurring reminders to engineers for unlogged time entries. Automation ensures smooth project execution and data accuracy.
Quote for Engineering Services and Invoice Time
Generate professional quotes for new engineering projects based on estimated time and materials. Log billable time for all staff across all client engagements for accurate invoicing. Track non-billable time for sales and internal administration. Use the system to analyze project profitability and invoice accurately.
AI Helps Analyze Project Risk and Documentation
The AI assistant can quickly summarize long client RFIs or project documentation for engineers. Use AI to draft clear, professional responses to routine client status questions. It can categorize incoming project-related tickets instantly. This saves engineers time on administrative tasks and focuses them on technical work.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
