Keep District IT Systems Reliable for Learning
District IT supports students, teachers, and staff across multiple schools with critical learning and administrative systems. You need a single system to manage the help desk, projects, and asset inventory. OneDesk is your unified IT work platform.
Trusted by K–12 School District teams around the world
Overwhelmed by High-Volume Teacher and Student Issues
District IT is a high-volume environment with constant support requests from hundreds of classrooms and offices. OneDesk turns every issue into a trackable ticket. This allows for quick prioritization of academic system failures over simple password resets. Maximize learning uptime.
Multi-Channel IT Help Desk Ticketing
Provide a portal, live chat, and connected email for staff and students to report IT issues. All submissions become tickets. Set up strict SLAs for critical state testing or administrative system outages. Custom views separate the school site technician queue from the central network team queue. Support is efficient and localized.
Manage Technology Rollouts and Infrastructure Upgrades
Treat large projects like the 1-to-1 device rollout or a network infrastructure upgrade. Break down the project into technical tasks with dependencies. Assign specialized work to school-site technicians or network engineers. Use project roadmaps to plan major technology replacements over the summer break. Ensure changes are seamless.
Automate IT Service Desk Triage and Asset Tracking
Automatically assign a broken device ticket to the technician assigned to that specific school building. Escalate any ticket categorized as a "Data Breach" to the security team instantly. Send an automated notification to a teacher when their classroom projector is repaired. Automation ensures immediate and correct routing of issues.
Track Effort for Device Management and Training
IT is a major cost, and tracking time provides clarity to the school board. Log non-billable time spent supporting specific schools versus central administrative services. Track time on specific compliance or security audit projects. Use this data to justify technology budget increases and show the value of your team's support.
AI for Faster Troubleshooting and Documentation
The AI assistant can summarize long user problem descriptions or detailed system logs. Use AI to draft quick, clear documentation for teachers on using new educational software. It can help the help desk categorize incoming issues instantly. This speeds up first-call resolution. Your IT staff spend less time on documentation.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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See for yourself how OneDesk can help your team.
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