Provide Student-Centric Support
Help students succeed. OneDesk organizes student services and IT support. Provide fast, friendly answers to keep students focused on learning.
Trusted by Universities & College teams around the world
Peak Season Overload
Registration week is a nightmare. OneDesk queues student inquiries effectively. You can bulk-reply to common questions. This reduces the stress on staff.
Knowledge Base for Self-Service
Students work at all hours. OneDesk lets you publish FAQs and help articles. Students can find answers at 2 AM. This reduces ticket volume.
Student Case Management
Handle complex student issues. OneDesk tracks the history of a student's request. You can pass the case between departments without losing context. This prevents the "administrative runaround."
Automated Ticket Routing
Get tickets to the right expert. OneDesk routes Financial Aid questions to the finance team instantly. It ensures accurate answers. This improves student satisfaction.
Portal for Student Requests
Modernize the experience. OneDesk gives students a mobile-friendly portal to ask for help. They can track their own requests. It meets their digital expectations.
Response Time Analytics
Identify slow services. OneDesk reports on how long students wait for answers. You can fix process bottlenecks. This improves the overall student experience.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
