Help Desk • Projects • Time Tracking • PSA

Helpdesk and Project Management in Decorative element Decorative element One Workspace

OneDesk combines helpdesk and project management in a single workspace. Tickets flow into projects, so teams resolve issues faster and deliver on time without switching tools.

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Trusted by IT teams, MSPs, professional services, and healthcare organizations worldwide.

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Resolve Tickets, Deliver Projects Together

Every request turns into a task or project you can track. Agents and project teams share the same record, handoffs happen instantly, and managers see progress in one place - no extra apps.

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Resolve Tickets, Deliver Projects Together image
Turn Tickets Into Planned Work image

Turn Tickets Into Planned Work

Emails and requests become tasks or projects right away. Nothing is lost in inboxes - everything stays visible on boards or timelines your team already uses.

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Automate And Adapt Workflows

Create rules to route, prioritize, and escalate tickets automatically. Customize workflows to match your team or industry, so processes run smoothly without the overhead of complex enterprise tools.

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From Timesheets to Invoices, All in One image

From Timesheets to Invoices, All in One

Track hours with built-in timers and turn them into invoices your clients can trust. Keep prepaid time visible, ensure nothing slips through, and get paid for every hour your team delivers.

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Client Portal: For Tickets, Files & Answers

Give clients a single place for ticket updates, files, chat, and knowledge base articles. They stay informed, your inbox stays clear, and your team avoids repeat questions.

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Client Portal: For Tickets, Files & Answers image
Save Money With One Subscription image

Save Money With One Subscription

Replace multiple apps with OneDesk. Helpdesk, Projects, and Invoicing in one place, cutting software costs and ending wasted hours switching between tools.

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Integrations with Web Apps

Integrations

See what our customers have to say!

    Since implementing OneDesk, we've seen significant improvements in our workflow efficiency and patient management.

    OneDesk is truly one desk. No other product provides a system where you tie each department together and you’re done.”

    We looked at least at 30 pieces of software, everything from simple online gantt charts to sharepoint systems to full-blown waterfall giant implementation projects. The one that suited us the best was OneDesk.”

    OneDesk has many uses and is very customizable. In terms of getting up and running, it’s very user friendly.

    OneDesk has definitely improved our productivity. It’s definitely helped us to organize, maintain, and reach deadlines.

    Office of Nursing Professional Practice

    The endless options for customization and automation within OneDesk have significantly improved our ability to deliver personalized and attentive care to each patient.

The Right Fit for Your Team

IT Services

IT Services

Track and resolve tickets efficiently. Save time with ticket deflection, canned responses & automations. Manage all your IT projects.

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Professional Services

Professional Services

Manage the full-lifecycle of services. Plan projects and manage resources. Quote for jobs, track billable time, and invoice for work.

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Customer Support

Customer Support

Track tickets from multiple channels. Collaborate & communicate with your team in-context. Automate triage, replies, and more.

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Healthcare

Healthcare

Provide omnichannel support. Streamline projects and operations. Stay compliant with a HIPAA-enabled account.

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Marketing & Creative

Marketing & Creative

Capture marketing requests. Plan projects and campaigns. Communicate with clients & colleagues in-context.

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Education

Education

Support and communicate with end-users from multiple channels. Optimize project and task planning.

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Development

Development

Support ongoing clients. Easily log and track issues. Streamline your agile project management workflow.

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Legal Services

Legal Services

Communicate with clients. Organize, track, and manage cases. Accurately bill for time and retainers.

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See full feature comparison >
$USD
Standard
standard plan
Essential features for small or growing teams.
Enterprise
Enterprise plan
Go further with advanced security, integration, voice, AI, & customization.
HIPAA
HIPAA-Enabled
Stay compliant with a HIPAA enabled account.
Essential features for small or growing teams.
Help Desk
Manage customer support, with multi-channel ticketing, live chat, and self-service.
$
12.99
per user/month
Project Management
Plan and track tasks and projects with boards, timelines, calendars, and more.
$
12.99
per user/month
Requires Help Desk or Project Management
Professional Service
Requires Help Desk or Project Management
Handle the full project lifecycle with invoicing, quoting, and budget tracking.
$
4
per user/month
Includes all above
Work Management
Includes all above
Manage all your work with project tracking, client support, invoicing, and quoting.
$
26.99
per user/month
Your plan summary
Standard - Monthly
standard plan - Monthly
Work Management..................................................................................
$26.99
1 user..................................................................................
x
1
$26.99
/month
No credit card required
See full feature comparison >
Pricing FAQs >
Additional Pricing
AI
Inbound Voice
On Premise

As low as 0.0085 a message

100 free messages
AI Agent and Copilot trained on your knowledge content.
Train on knowledge base articles, saved replies, agent replies, and webpages.
Includes AI chatbot agent, co-pilot, knowledgebase, and Webform ticket deflection.

Built In Enterprise-Grade Security

FAQ

Can OneDesk replace my current help desk?

Yes, OneDesk is designed to replace traditional help desk systems by integrating ticketing, project management, and collaboration tools into a single platform.

Does it integrate with my email?

Absolutely. Connect your own email server and manage all tickets in OneDesk.

Is it HIPAA compliant?

Yes. HIPAA-enabled accounts and private cloud deployments are available.

Do I need IT skills to get started?

No. Most teams are up and running on day one.

Run Support, Projects, and Billing From One Dashboard

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Book a live demo

Book a Demo

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Get the OneDesk app

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Use Cases

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