Provide Customer Support
Be the face of the brand. OneDesk combines omnichannel support with ticket management. Delight your client's customers.
Trusted by Business Process Outsourcing teams around the world
Omnichannel Ticketing
Email, chat, and phone. OneDesk aggregates all channels into one queue. Agents don't have to switch screens. This improves handle time.
Knowledge Base Management
Scripts and answers. OneDesk provides a knowledge base for agents. They have the right answers for every client. This ensures quality.
Escalation Management
Handle tough calls. OneDesk tracks escalations to supervisors. You can ensure they are resolved. This protects the client brand.
Automate Routing
Skill-based routing. OneDesk sends tickets to the agent trained on that specific client. It ensures competence. This improves CSAT.
Client Portal
Transparency. OneDesk gives clients a view into the support volume. They can see the issues. This builds partnership.
Agent Performance Reports
Measure the team. OneDesk reports on tickets closed per agent. You can identify top performers. This drives productivity.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
