Deliver Excellent Client Support and Drive Retention
Your Support team is the primary contact for your agency clients, managing website issues and escalations. Fast, professional, and SLA-compliant help is crucial for client retention. OneDesk helps you manage high-volume client support efficiently.
Trusted by Web Development Agency teams around the world
Overwhelmed by High Volume of Client Website Issues
Clients submit various issues, from site bugs to hosting problems and feature questions. OneDesk centralizes every inquiry from email, client portal, and chat into one queue. Agents manage tickets efficiently, reducing client friction and improving service.
No Clear Way to Measure Support Quality Against Client Contracts
Your contracts require you to meet specific service level agreements for site maintenance. Set up Service Level Agreements (SLAs) for every service tier and client. Measure response and resolution times to prove compliance. Maintain client trust through transparent service delivery.
Multichannel Ticketing for Client Website Support
Centralize all client support—whether from a dedicated support email, the site chat widget, or the client portal. Use custom views to filter by "Client Critical Issue," "Hosting Problem," or "Feature Question." Log every interaction for a clear client history.
Automate Triage for Critical Client Service Escalations
Automation instantly directs urgent client needs to the right staff member. Automatically assign any ticket mentioning "website down" or "security breach" to a high-priority queue and notify the engineering lead. Route all "Billing Questions" directly to the finance office. This ensures immediate attention to the most critical client issues.
Client Portal and Self-Service Knowledge Base
Offer a clean, branded client portal for clients to submit requests and check status. The Knowledge Base can host self-help articles on common FAQs, troubleshooting guides, and hosting status updates. This deflects simple questions, allowing agents to focus on complex service delivery.
AI Helps Agents Draft Professional and Fast Client Replies
Responding to high-volume client inquiries requires technical accuracy and speed. AI can summarize long, complex client issues into quick points for the agent. It can help draft consistent, professional replies to common questions about site maintenance or known bugs. This boosts agent productivity and client satisfaction.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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