The Tickets and Tasks Portals for Customers
What are the tickets and tasks portals? Along with the knowledgebase and messenger, the tickets and tasks portals are available as new mobile-friendly web applications. The Classic Portal is also
Ticket Portal Software
Provide tools for your customers and end-users with OneDesk. Our ticket portal software allows customers to submit tickets, view progress, collaborate, and more.
Ticket Portal Software
The OneDesk ticket portal software displays the ticket progress cycle to its end-users. Along with the progress cycle, ticket requesters are also provided ticket portal tools to foster communication with the service provider, publish tickets and access training modules. The ticket portal system includes the live chat, webform and knowledgebase application to provide the viewing audience more transparency, collaboration opportunities and control in the service they receive.
Ticket Portal System
The OneDesk ticket portal system is highly configurable and can be customized according to the needs of the customers. You and your team can add your logo and company colours to build your ticket portal system. At the same time, your team has the control to decide what information to display in the portal. For instance, you could provide complete transparency to your customers by including details about the ticket resolution process or present a piece of very general information about the requested tickets.
Online Ticket Portal Software
OneDesk is an online ticket portal software that can be accessed in multiple devices with WIFI access. As an online portal system, OneDesk overcomes all the technical errors associated with inhouse applications. By simply selecting a subscription plan, your organization can eliminate the cost of building proprietary software.
Trouble Ticket Portal Software
OneDesk Trouble ticket portal software displays information about the interventions made by the service provider to resolve the trouble ticket. With the OneDesk Portal system, you can include various information regarding the ticket progress cycle. For instance, customers can follow tickets and projects within the portal and receive information each time the agent works on these items. Support agents can also keep the customer in the loop by providing updates each time a lifecycle status of the ticket changes.
Helpdesk Ticket Portal
OneDesk Helpdesk Ticket Portal serves a centralized system that provides technical resources to its customers. Customers can use the portal to request services and resolve general technical problems. One of the unique properties of OneDesk is that it offers self-help support resources to reduce agent interventions. That way, only the most complex support requests are escalated to support agents.
Ticketing Portal Software
OneDesk Ticketing Portal Software includes a series of customer applications that serve different purposes. Internal users can add more customer applications to the portal according to the company objectives. As a ticketing portal software, OneDesk gives you the control to provide various information regarding the ticket. You can include details about the planning. The planned start and planned finish property present how well your task plan matches your actual work. The goal is to personalize the information offered to provide the best customer experience. You can even display details about the agent who is working on the support tickets. By posting the assignee name, you humanize the support experience and also show agent accountability for a task or ticket.
Ticket Automation
OneDesk workflow automations enable your team to automate tickets by routing it to the assigned team based on different properties. For instance, you can filter customer ticket requests according to keywords. To better manage high priority task, you can assign those tickets to the most experienced agents in your team. Tickets can also be routed to the manager according to the lifecycle status to monitor the completion of projects. You can set your rules to workflow automations to streamline your workflow.
Frequently asked questions about ticketing systems
What is a ticket portal?
OneDesk Helpdesk Ticket Portal serves a centralized system that provides resources to customers. Customers can use the portal to request services, monitor progress, and resolve general technical problems. One of the unique properties of OneDesk is that it offers self-help support resources to reduce agent interventions.
What are the benefits of a ticket portal system?
The most common advantage is that helpdesk systems reduce call times and offer a quicker ticket resolution process. From a business standpoint, reduce call times allow agents to focus on their tasks and remain productive. As more valuable resources are uploaded to the knowledge base, customers are better equipped to manage common technical problems. The customers are also benefitted in this process. The helpdesk ticket portal system includes relevant information and the progress rate of the customer request. The constant update allows customers to remain informed about the measures being taken until ticket resolution.
Learn more about the ticket portal on our blog
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