Centralize Permit, License, and Event Booking Support
Your Sales/Revenue team handles permits, licenses, and public event bookings. You need a fast, organized way to handle inquiries from businesses and citizens. OneDesk ensures professional, timely communication.
Trusted by Municipal Service teams around the world
Missing Out on Revenue Due to Slow Response to Permit Inquiries
Businesses and event organizers expect fast answers on permits and licenses. OneDesk ensures every inquiry from email or chat becomes an instant ticket. Set up Service Level Agreements (SLAs) for urgent permit questions. Never miss a revenue opportunity.
Tracking Follow-Up and Communication with Key City Partners
Managing conversations with major developers or event partners in email is complex. OneDesk logs all communication, notes, and follow-up activity within the ticket. This creates a complete history of every engagement. Keep a clear, auditable record.
Organized Ticketing for Revenue and Licensing Relations
Connect your permits, licensing, or event booking emails to auto-create tickets. Use custom views to filter by "New Business License Inquiry," "Large Event Permit," or "Zoning Question." Track your team's response speed.
Automate Lead Assignment and Application Follow-Up Workflows
Use automation to speed up lead qualification and assignment. Automatically route any high-value ticket mentioning "new development" to the Economic Development Director. Instantly send a "Confirmation" email when a new inquiry is received. This ensures fast, consistent outreach.
Portal for Citizen and Business Permit Inquiries
Provide a dedicated portal where citizens and businesses can submit detailed inquiries. They can easily track the status of their submitted questions. The Knowledge Base can host permit requirements, zoning codes, and event booking guides. This frees up your sales team.
AI Summarizes Complex Permit Inquiries and Drafts Replies
Inquiries about complex building permits or zoning exceptions can be very detailed. AI can summarize these long emails, pulling out the main concerns or questions. It can help draft professional, tailored replies for common application questions. This speeds up your engagement cycle.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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See for yourself how OneDesk can help your team.
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