When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in the company it may be important that you are informed immediately so the customer can receive a quick response. OneDesk let’s you control these notifications […]
Configuring your user notification preferences More
With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now
Using the OneDesk messenger application to offer live chat-based support More
The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far). Some of you may be familiar with our customer portal and our web-forms, but if not please check out my previous posts about these customer-facing
Using OneDesk’s customer-facing apps to better serve your customers More
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms
How an IT outsourcing company uses OneDesk to manage their work More
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With
How a WordPress development company uses OneDesk to manage customers and projects More
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects. Sometimes these websites
How a fortune 500 company uses OneDesk to manage all change requests on their website More
UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a
How to Send a Customer Service Satisfaction Survey with OneDesk More
Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of shared ownership ensures an eye is kept towards upkeep and safety in each of the
How a local Co-op uses OneDesk to manage maintenance at its retail locations More
OneDesk is generally a self-service product. This means that you can sign up for a trial account, play around with the software, ask a few questions and be up and running. We have worked hard to make this possible by providing video guides, an on-boarding wizard, built-in chat with our support team, and a dozen
OneDesk now offers services to get you up and running. More