Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related to products and services, organizations must have the right tools to effectively capture this insight. […]
Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, too often, project management activities are out of the loop from the rest of the
Creating the client experience that gets results Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide them with plenty of resources, help guides and user toolkits: Our Marketing team is always
Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used by organizations to connect geographically dispersed stakeholders to the product development process. The following elements
Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries across various channels, whether it be by phone, email, or the social web, during the
Tackle that project issue list using OneDesk These applications also allow you to: Display high-level product roadmaps that incorporate both your feature developments with project issues. Obtain complete visibility and transparency across all your major projects and releases. Analyze and align your company goals with the needs of your customers and marketplace. As a
Customer interaction is an integral component of product development All stages of product development are interconnected and the tools used must form an integrated process that supports effective management of innovation. Customer interaction also plays a vital role, continuously throughout the product development process. To fully ensure the success of your product innovation strategy organizations
Easy task service management within OneDesk Within OneDesk is an integrated and unique issues and task service management application that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely manner. OneDesk also features a comprehensive set of project management tools to help plan out,
In this short video, we explore the various features and functions of OneDesk’s easy-to-use help desk service management application: Got questions about using OneDesk as a requirements gathering software? Ask away! Leave a comment below, or email us at hello(at)onedesk(dot)com.
The importance of effective requirements gathering Getting customers to clearly define what they need in terms of product characteristics or features, and integrating those requirements into the product development process are challenging tasks. An effective requirements management process allows product managers to capture, analyze, prioritize and track product requirements throughout the phases of development. A