OneDesk provides the ability to receive emails as tickets as well as send outgoing emails. As you may know, you can customize the way OneDesk sends email on your behalf. To do so go to Administration > Emails > Appearance. On this page you can change the email header, signature, and colors. Emails sent from […]
Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should be followed to ensure customer success. Since I am always glad to share my wisdom 🙂 I thought it could be useful to write up
In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of “agile” methodologies and the purpose of this post is not to go over those yet again. Instead I will cover some of the features in
It’s been a while since OneDesk had an interface refresh, though those of you who have been with us for a while will remember past updates. So without further ado, I would like you to meet the new OneDesk! This update will be rolled out to all accounts the week of April 23 to 27th.
We have been using Zapier to connect OneDesk to lots of different web applications for over a year now. When we first introduced our Zapier plug-in, it was full-featured enough to sync with a lot of other 3rd party systems. However over the course of that year, we have added new features to the plugin
Use Zapier to Integrate OneDesk with over 1000 Different Apps More
As a OneDesk user I have instant access to a number of customer oriented channels to capture feedback right out of the box. Upon signup for the application, you are given the following handy email addresses to get you started capturing different kind of customer feedback: support@.onedesk.com feedback@.onedesk.com ideas@.onedesk.com questions@.onedesk.com problems@.onedesk.com leads@.onedesk.com compliments@.onedesk.com Notice the
Due to the overwhelming popularity of this short :45 (sec) video, we decided that it deserved a post of its own. At the heart of the OneDesk application are a set of easy-to-use collaboration functions that allow you to publish and share content, engage team members and the larger community, and stay on top of
Client management: What is it? Providing great customer service and seizing opportunities to increase sales revenues from every client interaction requires good record keeping and tracking processes. Keeping client information current and available to everyone who interacts with them is a daunting task for any size organization. Today’s technology provides organizations with the software that
Customer research: Behavior patterns Are you interested in improving your understanding of how your customers think? Do you have an efficient customer research system that provides useful data for decision-making? In today’s networked world, customers are increasingly expressing themselves online. Videos, message boards, forums, blogs and social media sites are some of the opportunities customers
Good customer service: Online vs. offline methods Every business knows the old saying: A satisfied customer will tell one or two people about it, and a dissatisfied customer will tell up to ten people. In an offline world this is an important lesson for businesses, as it highlights the need to pay attention to providing