Products are often managed by disconnected and non-integrated silos. Once we identified this, we wanted to develop a way to bring siloed teams together through a user experience that reflects the simplicity, ease of use and social connectedness of consumer apps, the depth and integration of an enterprise suite. 5 gaps that we identified in […]
Today’s Google doodle pays tribute to an important milestone in both Canadian culture and in the worldwide financial sector – the extinction of the Canadian penny. As of today, the little copper coins, worth one cent, will no longer be distributed. A quick social media search shows that Canadians have mixed reactions to this.
Last updated: January 27, 2020 What is the Difference Between Waterfall vs. Agile? According to the 2011 CHAOS Manifesto from the Standish Group, Agile projects are three times more successful than Waterfall projects. The graph below shows the specific results reported from a study conducted based on projects executed from 2002 to 2012. They define
2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a new form of communication to interact, listen and engage with colleagues and customers. Businesses are
Social Business Stats from 2012 – Mistakes & Success Stories More
OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the management mode, simply plan your requirements out. 1. Creation Requirements can be created from scratch
Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to guess what their customers wanted. In the race to outperform their competitors, companies no longer
OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets effortlessly The help desk application is linked to a customer portal, which customers would use
Last updated 23/12/2019 We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well as the new user interface. Also, in order to make the videos easier to find,
The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will all arrive in OneDesk’s Feedback Application. Once feedback has arrived in the feedback application, what
You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. Thus, the new UI is cleaner, and navigation is more logical. Navigating through the new