Kim Chan

What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition of SaaS. Here’s a quick overview. SaaS is short for Software as a Service. This […]

Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary to draft up a good project initiation plan. Whether you choose to create a project

Updated 30/12/19 What is the difference between project management and program management? Many organizations still struggle to answer this question. While the roles of the project manager and program manager vary from company to company, there are some unique aspects that characterize the two. A lot of project managers look up to program managers and

With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs, market demands, and industry processes all need careful monitoring in order for companies to keep up with competitors. Thus, many project and product teams are

When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk was built to strengthen collaborative relationships. Prior to designing the software, our team had to understand its true meaning in order to ensure the software

OneDesk allows you start conversations with internal team members as well as customers. Hence, there are different discussion options, and each one allow you start conversations with different groups. Internal discussions Internal discussions, also referred to as discussions in certain applications, enable you to start discussions with only internal team members. If you start an

Due to increasingly rapid rates of change in the corporate world, whether they occur within customer demands, project requirements, support issues or tasks, many companies are finding that their traditional business processes do not allow them to move fast enough and keep up with changes. An increasing number of project management, product management and software

Every now and then, it’s good to read up about what others have learned about product management, especially since it’s a field that is constantly evolving. Hence, we have put together a list of some cool product management blogs that we are certain you will learn new things from, while being entertained. Check out these

Every product manager knows that roadmapping is an essential aspect of the planning process. Without a product roadmap, it can be difficult to express your vision you have of your product to your team. Roadmap planning allows you and your team to categorize requirements, keep track of estimates and predict where your product is going.

With the various customization option available within OneDesk, you can configure the software to fit your needs and organization’s terminology and branding. Here is a list of all the software customization options in OneDesk: Customizing labels Labels and terms in OneDesk can be customized to fit your organization’s terminology. This also comes in handy for