Kim Chan

Featured Crowdsourcing Example: New, Pretty Weather App by Yahoo! Reading the headlines today, I was surprised to see the words “Yahoo!” and “gorgeous new iOS weather app” in the same sentence. Throughout 2012, Yahoo! has gone through ups and downs, as well as generated controversial buzz about CEO Marissa Meyer’s new rule concerning telecommuting. Today’s […]

In the early months of 2013, buzz about a new business strategy started circulating. Word had it that companies like Renault-Nissan had discovered a “secret” groundbreaking business paradigm that enables them to generate more business. Introducing Frugal Innovation This new strategy known as Frugal Innovation, is the ability to generate more business and social value

Project managers are often faced with the challenge of managing different projects at the same time. Whether a project is simple or complex, project managers need to ensure that all projects are carefully managed because without proper tracking, some projects may not end up being successfully completed. Complex projects can be hard to manage, especially

OneDesk’s Customers & Accounts application allows you to keep all information about your customers and their companies in one place. The customers & accounts can be accessed through the applications drop-down. The application is divided into two modes. In the customers mode, you can create and invite customers. It is important to note that adding/creating

Did you know that you can link social media accounts to OneDesk? This allows you to interact with with customers and future customers via OneDesk’s social media monitoring tool. When you link your Facebook or Twitter accounts to OneDesk and reply to Tweets or Facebook posts from OneDesk, your replies will show up on the

One of OneDesk’s most powerful features is the ability to easily find what you are looking for by using the search filters. OneDesk’s search filters allow you to used a stacked filtering process and sort through a large number of items by applying filters on top of other filters. This means you can search for

OneDesk’s request system which allows users request information from each other in real time.   When a OneDesk user sends you a request, you will receive the notification in your collaboration inbox, in the requests section. What types of requests are available? You may receive the following types of requests: – A request for you

OneDesk’s customer portal allows you capture customer ideas, feedback, questions and compliments. Contrary to with traditional surveys, the customer portal allows your company to capture customer feedback without them falling through the cracks. When sent through the customer portal, submissions arrive in your OneDesk account, directly to the appropriate applications, where you can immediately begin

Online research communities are the next big thing. Also known as “research 2.0,” this emerging type of research allows businesses access to newer types of insights that traditional research methods, such as surveys and focus groups don’t provide. Setting up an online research community is more cost effective and provides to many more new ideas

There are three parts of the Project drop-down. Here is a guide to each one. Manage projects Here, you can: – View all the projects you are part of – Create projects – Share projects – View the users in the project and manage their roles – Modify projects – Archive projects – Leave projects