This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no limits as to what kind of organization would find OneDesk useful. One client came to us looking for a solution to multiple problems: service desk, […]
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Whether you’re a one-person development team in a larger company or one of several developers in a development-focused workshop, you need to consider how to track your work in a meaningful way. It doesn’t
How one web developer uses OneDesk to track tasks & updates across many websites More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Although non-profit organizations aren’t generally seen as businesses or companies, that does not negate the fact that the teams making up the organization must communicate with customers. As with any work, these communications need
How a non-profit uses OneDesk to manage their customer communications More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can integrate sound project management processes into their existing systems, whether they focus on support or project work. One of our clients came to us wanting
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track and manage issues as they are reported. This is especially true for IT support companies
How an IT Support Company uses OneDesk for their Help Desk More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met at all times. It’s inevitable that systems and products face issues from time to time,
How professional services organizations use OneDesk to manage their projects and stay on track More
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers to do what they love to do, while tracking their work, and keeping them free
How engineering firms use OneDesk to track customer tickets and projects More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to have customers. While it’s important to always acquire new customers, you cannot neglect your existing customers. This is where customer success comes into play. You
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized company’s lifetime in which they will need to build out an internal IT team. This IT team is generally in charge of all the employees’
The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a much higher chance that your project could fail somewhere along the way. Every project incurs