Customer Apps Features | |
Live-Chat Messenger
OneDesk lets you support your customers in real time through a live-chat messenger.
| Customer Portal
With OneDesk's customer portal, your customers can see the status of their submitted tickets, create new tickets, and access self-service options. |
Web Widget
OneDesk lets you put a fully customizable customer-facing web widget onto your website that holds all your customer apps. | Webforms
Webforms let you distinguish between incoming customer requests by allowing your customer to easily submit a unique ticket or task type. |
Knowledgebase
OneDesk allows you to create and easily maintain a knowledgebase where your customers can self-serve to find important information. | Automated Bot Responses
OneDesk’s automated bot lets you display information to your customers based on triggers set by you. |
Creating Tickets from Live Chat
OneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. | Custom Fields
OneDesk lets you create custom fields that attach as properties to your tickets or tasks. These fields can be added to your customer-facing webforms. |
Auto Ticket Routing
OneDesk lets you create auto-routing rules for tickets and tasks submitted from customer apps. | |