Take your support to the next level
Powerful automations and an AI-first approach allow your team to focus on the high-value work.
Trusted by Canadian companies like yours
Based in Canada
OneDesk is proudly founded and based in Montreal, Canada. Offering one of the few enterprise help desk solutions based in Canada, Canadian companies choose us for our local support and extensive features.
Handle all channels in one platform
Provide excellent support wherever your customers prefer. Integrate your own email, provide live chat from your website, answer calls, and more. All centralized in one place.
Provide self-service
Reduce ticket volume by empowering your customers with a repository of knowledge base articles. With AI integration, the knowledge base doesn’t just search, it provides summarized and accurate answers.
Scale your support with AI
AI allows teams of all size to reduce their workload. Best of all, the AI learns solely on your content – so responses are accurate and focused.
AI agent
Provide support 24/7 and to multiple customers at a time. The AI Agent learns from your content – website, knowledgebase articles, canned responses, and historic replies.
Summarize tickets
Need to loop in a teammate? Forget what this ticket was about? Instead of sifting through long threads, let OneDesk AI condense complex tickets into short actionable summaries.
Generate KB articles
Build out your knowledge base easily and keep track of your solutions. Easily convert tickets into structured knowledge base articles. OneDesk AI removes personal information and extracts key information to create detailed articles.
AI suggested replies
Why spend time looking for a saved reply or typing out a new one? Let AI easily draft intelligent replies based on the conversation context.
Automate the repetition
Let OneDesk handle the mundane tasks so your team can focus on the high-value issues.
Automatically:
- Assign
- Route
- Reply
- Update
- And much more…
Powerful ticketing features
OneDesk offers tons of modern help desk features to streamline your customer support.
Collaborate with your team using built-in messaging and notifications.
Visualize data with custom charts and reporting.
Measure support with automated satisfaction surveys.
Manage SLAs for each customer.
Affordable, transparent pricing
- End-users are free
- Powerful features in every plan
- Unlimited tickets
- Unlimited automations
- Unlimited integrated email accounts
Powerful features for growing teams.
Take things further with AI, integrations, and more.
Stay compliant with a HIPAA enabled account.
Integrate with your other tools
OneDesk integrates with dozens of other tools from Microsoft Teams to QuickBooks, allowing your team to get even more done.
Customize to your workflow
OneDesk is designed with flexibility in mind. We offer robust customization options and a range of powerful features to meet your unique needs.
- Custom fields
- Branding / White Label
- Custom Workflows
- Integrated Project Management
- And more…
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.