Having satisfied customers is the key to a successful business. But how do you know that your customers are pleased with what your organization is delivering? One of the traditional ways to find out is through a customer survey. A brief history of the customer survey Scientist Louis Pasteur once said: “A science is as […]
Social Media and Customer Relationship Management Social media can negatively or positively impact customer relationship management Social media has quickly replaced traditional media as the primary source of information related to an organization’s brand. The endless amount of online communication channels available to customers has both positive and negative implications for proper customer relationship management.
Customer Satisfaction and Customer Involvement More than ever, customers demand products and services that fit their needs. It is imperative that companies provide customers with a process to participate fully at every stage of product and service development. This ensures customers voice their opinions, ideas and concerns. Furthermore, companies must properly integrate this data into
We’ve got a secret for you. Well, it’s not really a secret since we’re broadcasting this. But we would like to let you know about an easy way to strengthen your business. . You can do this by simply listening to your customers. . Customer feedback plays an important role in every company’s culture. Your
Note: The screenshots in this post have been removed as they are out-of-date. For updated content see the following article on our knowledgebase: Roles and Permissions. One of the biggest advantages of using is that it allows you to collaborate with your team members, customers, and all other parties involved, whether they are inside or
Sharing projects: assigning roles and controlling your data More
This article is outdated. Please see the complete and updated article: Adding the customer apps to your website. It’s a fact – in order for your organization to provide the best product development or service delivery, you need to get precise feedback on what is working and what is not. . Your customers know exactly
We would like to thank you all for trying out our software, and for all of your very useful feedback. . Since launching in Beta last week, we are pleased that several organizations are already finding to be an asset to their company. . Seeing that our product is designed to help your company gather
Well it’s been a lot of work, but we’re ready to introduce FeatureSet to the world! . What we envision is a social application that brings your product development to the next level by connecting all participants in the process: customers, product managers, marketing, and engineers. . Our idea is to link what used to