AI-Driven Support
Meet Odie, OneDesk’s AI. Increase speed and efficiency to tackle more support issues with the power of AI
Scale your support with AI
Reduce your workload and resolve issues faster
AI answers
Give your customers instant answers and handle more support volume. Provide AI answers directly in you help center – knowledgebase, forms, and live chat.
Summarize tickets
Need to loop in a teammate? Forget what this ticket was about? Instead of sifting through long threads, let OneDesk AI condense complex tickets into short actionable summaries.
Generate KB articles
Build out your knowledge base easily and keep track of your solutions. Easily transform tickets into structured knowledge base articles. OneDesk AI extracts key information to create detailed articles.
AI suggested replies
Why spend time looking for a saved reply or typing out a new one? Let AI easily draft intelligent replies based on the conversation context.
Seamlessly integrated
Your AI copilot uses advanced LLM to understand the context of conversations and generate smart replies. The AI is integrated into OneDesk’s helpdesk software to help you provide the best support, faster.
Provide 24/7 support
Use AI to handle common questions and facilitate self-service so your human agents can focus on high value work. AI is integrated into the customer help center (knowledgebase, live chat, and ticket forms) to deflect tickets, respond to queries and summarize content.
