Macros

OneDesk lets you bulk edit tickets, tasks & projects using macros.  Macros allow you to easily modify multiple items at once or multiple properties on a single item.

Create & save your favorite macros for later reuse. Free up your time with the ability to make a ton of changes all at once. Here are some useful macros:

• Reassigning a bulk of tickets and tasks from one agent to another
• Closing multiple tickets and notifying the requesters about change
• Setting custom field values in bulk
• Following a bunch of items to stay notified on them
• Assigning to me and setting to “In Progress”
• Assigning to my team and posting a message
• Changing several tickets to tasks and moving them into a different project

And much more!