Project Collaboration with your Team
Work together seamlessly with your colleagues with OneDesk’s project management and help desk solution.
Project management collaboration
Collaborate in-context
Communicate in OneDesk using real-time direct messaging. Conversations can be linked and directly next to the details of your projects, tasks, or tickets. You can communicate with your team or clients simultaneously or separately. Keep your team in sync and collaborate effectively by working in-context.
Keep work relevant with project sharing
Projects in OneDesk are shared on a team basis. If a project isn’t shared, the team will not see that project or that project’s tasks. This feature allows multiple teams or departments to work in OneDesk simultaneously without confusion. Team members can also have permission levels within each team, so you can work in a way that’s best for your organization.
Share and link work with ease
Loop in team members or entire teams into conversations with @ mentions. Link relevant work details with the easy to use search and link feature built into every conversation.
Task collaboration in OneDesk
Tag your team
Add your team as followers to tasks to keep them informed on updates or new conversations. OneDesk’s notifications can be customized with the automated messages and emails.
Work collaboratively on tasks
OneDesk encourages task collaboration by allowing multiple assignees to work on a given task. In addition:
- Share attachments, notes and other information pertaining to the task
- Create subtasks from the main task and split up the work between you and your team members
Help desk team collaboration
Get the right team member into a conversation by adding them to a ticket. Add colleagues or teams as followers to stay informed on any new updates or conversations.
Ticket Collaboration
- Ping teammates internally to get their help on resolving tickets.
- Link to relevant Knowledge base articles.
- Escalate a ticket by changing it into a task or by re-assigning it to someone else better suited to resolve it.
Learning resources
Communicate with your team in real-time with OneDesk’s messenger.
Share work on a project-level in OneDesk.