Canned Responses
Canned responses, also called saved replies, are pre-written responses to common questions or issues. Canned responses are an effective method for saving time while also providing complete and accurate information.
Easily answer questions with canned responses
Create canned responses about your common questions and issues. Insert a response with just a click. Responses can be as robust as you need, with images, attachments, and more.
Ensure consistency in customer support
OneDesk’s canned responses ensure that your support team is providing services to the level you expect. Maintain this standard across your team with canned responses and ensure your answers to common questions stay consistent and accurate.
Maintain tone and voice
Every interaction with your customers is a direct representation of your company. Using saved replies allows you to maintain your brand’s tone and voice. Replies can be used by your entire team, ensuring everyone keeps to the voice of your company.
Save valueable time
You can use dynamic properties in saved replies, which populate information automatically based on context. These properties keep your team from having to locate and type out information like the customer name, past communication, URLs, and more.
AI suggested replies
With the help of the AI assistant, your team doesn’t even need to search through replies. The AI will find the best replies for you!
Smart AI suggestions
No more browsing or searching for saved replies. Using advanced models to understand the context of the conversation, your AI assistant can suggest the best replies and knowledge base articles for the job.
Generate new replies
Don't have the right saved reply for the situation? The AI assistant can generate brand new replies based on its knowledge and the conversation context.
Personalized AI assistant
Your AI assistant is tailored to your company's knowledge. Train your AI based on your knowledge base articles, saved replies, or previous agent replies. As you create content, your AI assistant grows smarter.
Learning resources
Create saved replies with dynamic properties to quickly and accurate respond to common questions.
Populate information automatically with dynamic properties available in canned responses and email templates.
Configure customized emails to send based on the conditions you have set.