Ticketing System Built For More

OneDesk brings your communications together and gives you the tools to simplify issue tracking and resolution.

Tools built for agents

Give your support team everything they need to succeed. From saved replies and macros to ticket history and customer context, agents can resolve issues faster and with confidence.

AI-powered replies and suggestions
Macros and bulk actions
Real-time dashboards
Full context communication

Know what needs to be worked on

Stay focused with a clear, real-time view of priorities. The dashboard highlights urgent tickets, new messages, and workload distribution so agents always know what to tackle next.

All customer channels in one place

Email, chat, phone, and more! Bring every conversation into a single unified inbox. Eliminate silos and ensure no message slips through the cracks. Your team can deliver consistent, high-quality support no matter where customers reach out.

Collaborate without friction

Support is a team effort. Loop in teammates, send internal messages, and share context instantly without switching tools. Whether it’s a quick question or a complex case, collaboration happens seamlessly.

Automate and define your workflows

Reduce repetitive tasks and keep operations running smoothly. Automate ticket creation, status updates, and follow-ups so your team can focus on meaningful work. Define workflows that match your processes, not the other way around.

Route tickets to the right agent

Get every request to the person best equipped to handle it. Routing ensures tickets are assigned based on team, availability, or priority, improving response times and customer satisfaction.

Build workflows your way

No two teams work the same. Customize workflows to fit your business needs, from simple automations to complex, multi-step processes. Adapt quickly as your team grows and your requirements evolve.

Integrations with your tools

Connect your ticketing system with the tools you already use. Sync data across CRM, billing, and communication platforms to create tickets, sync info, or create workflows.

Empower customers with self-service

Let customers find answers on their own—anytime, anywhere. A robust self-service experience reduces ticket volume while improving satisfaction, giving users the tools to resolve common issues.

AI that works alongside your team

Boost productivity with intelligent AI assistance. From suggesting replies to answering chats, AI helps agents move faster and make smarter decisions without losing the human touch.

Help center that scales support

Create a centralized knowledge base filled with articles, guides, and FAQs. Your help center becomes the first line of support, enabling customers to quickly find solutions while reducing the workload on your team.

Real-time support with live chat

Meet customers where they are with instant, real-time conversations. Live chat makes it easy to resolve issues on the spot, increase engagement, and turn questions into positive experiences.

Customize Every Detail

Tailor the system to match your workflows, branding, and team structure. From custom fields and views to personalized agent experiences, almost everything can be adapted to fit how you work best.

Built-in time tracking

Understand exactly where time is spent. Track time per ticket, monitor agent performance, and gain insights into efficiency to optimize resources and improve service delivery.

Reporting that drives decisions

Turn data into actionable insights. With powerful reporting tools, you can monitor trends, measure performance, and uncover opportunities to improve your support operations.

Measure satisfaction with CSAT surveys

Know how your customers really feel. Automatically send CSAT surveys after interactions and gather valuable feedback to continuously refine and elevate your customer experience.

Explore the benefits of OneDesk ticketing

Unlock all the benefits of the OneDesk ticketing software.

Centralized communication

Keep all customer requests in one place so nothing gets overlooked.

Faster response times

Automatically route and prioritize tickets to ensure quick, efficient resolutions.

Improved team collaboration

Enable teams to work together seamlessly with shared visibility and internal notes.

Better customer satisfaction

Deliver timely, organized support that builds trust and loyalty.

Data-driven insights

Track performance metrics and trends to continuously improve your support process.

Scale your support

Easily handle growing volumes of requests without sacrificing quality or speed.

FAQ

What is a ticketing system?

A ticketing system is a business software that captures customer queries as tickets. These systems typically connect to your email or phone and provide tools like forms or live chat. You can then manage communication in one place.

Does OneDesk provide AI features?

Yes, OneDesk provides multiple AI features within the ticketing system.

These include:

AI Summaries to summarize ticket details and conversations.
AI Article Generation to create articles from ticket resolutions.
AI Agent to provide 24/7 support to customers in the live chat.
AI Knowledgebase to provide instant answers from the KB search.

Can I use the ticketing system internally?

Yes OneDesk can be used by internal teams to support their end-users. Some useful features for internal teams include integrations with Microsoft Teams, Microsoft Entra (Azure), Slack, Okta, and more.

Can I use the ticketing system for external clients?

Yes, OneDesk's ticketing system is popular for teams that support external clients. OneDesk even provides plans that include features to quote and invoice your clients for time and support.

How does the free trial work?

The trial allows you to try all of the available features free for 14 days. If you need more support during your trial, we encourage you to book a demo with our team.

Try OneDesk today

Get Started