Streamline Design and Creative for BPO Clients
Your design team provides scalable creative services and assets for multiple BPO clients. You need a system to manage client requests, proofing, and project execution efficiently. OneDesk organizes your high-volume, client-facing design workflow.
Trusted by Business Process Outsourcing teams around the world
Stop Client Feedback from Being Disorganized
BPO design teams handle a high volume of requests for marketing assets, reports, and process diagrams from diverse clients. OneDesk turns these requests into structured, trackable tickets. This ensures clear requirements, organized feedback, and faster client approval cycles. Focus on quality output, not admin.
Easy Portal for Client Creative Requests
Provide a client-facing submission portal where all clients can easily request creative work. Connect your project email to capture external communications. Set up SLAs to prioritize urgent client marketing or proposal deadlines. Custom views let designers see their specific client queue instantly. All client work is organized.
Plan Client Projects and Asset Creation Tasks
Manage large projects like a client's annual report or a new branding initiative. Break the project down into design tasks: concept, draft, client review, and final delivery. Assign tasks to specific designers. Use visual tracking to ensure materials meet critical client deadlines. Keep all client creative projects on schedule.
Automate Proofing Cycles and Client Handoffs
Automatically assign new client asset requests to the specialist with the least current workload. Set up rules to move a task to 'Client Review' once the designer uploads a proof. Send automatic reminders to the client contact for overdue feedback. Automation speeds up the creative production line and improves client satisfaction.
Quote for Design Services and Invoice Time
Generate professional quotes for design projects based on estimated time and effort. Log billable time spent on each creative asset for accurate client invoicing. Track non-billable internal time for team development or internal projects. Use this data to ensure design services are profitable.
AI Helps Design Triage and Content Summaries
Use the AI assistant to summarize long, multi-point project briefs from clients into concise design requirements. It can help draft professional feedback to designers on a creative proof. AI can categorize incoming requests by project type instantly. This reduces administrative overhead. Your team delivers accurate, brand-aligned assets faster.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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